Customer Experience Advocate — First Contact & Support

HQN Ltd; Portishead; Remote; GBP 21,000 - 27,000; Full time

Job summary

HQN Ltd is seeking a friendly and proactive member to join our Contact Team in Portishead. You will be the first point of contact for customers, resolving queries and ensuring we get things right from the start, building trust and satisfaction.

You’ll also support with administrative tasks and may help coordinate maintenance visits so our Home Repairs Team can continue delivering high-quality repairs. This role offers development opportunities within the wider organisation.

Qualifications

• Experience in customer-facing roles or working with the public.
• Clear written and spoken communication skills.
• Good IT skills and ability to use internal systems.

Responsibilities

• Be the first point of contact for customers, resolving queries.
• Ensure accuracy and smooth handling of requests from the start.
• Provide administrative support as needed.
• Assist in coordinating maintenance visits for the Home Repairs Team.

Skills

Customer service

Communication

IT literacy

Public interaction

Job description

HQN Ltd is seeking a friendly and proactive member to join our Contact Team in Portishead. You will be the first point of contact for customers, resolving queries and ensuring we get things right from the start, building trust and satisfaction.

You’ll also support with administrative tasks and may help coordinate maintenance visits so our Home Repairs Team can continue delivering high-quality repairs. This role offers development opportunities within the wider organisation.