Works Support

Repair Operations; Lancashire; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Pension with matched contributions up 

35 days holiday including bank holiday

Cashback for healthcare costs

2% bonus scheme

Training and development

Discounts and offers

Job summary

Places for People is looking for a proactive customer service professional to manage a high volume of enquiries, aiming to resolve issues at first point of contact. You will support planners by supervising repairs, arranging appointments, and keeping systems updated while handling emails, paperwork, and invoices with accuracy.

The role blends office attendance and remote work, offering a comprehensive benefits package and opportunities to grow within a values-driven organisation.

Qualifications

• Previous experience in a customer service or customer-facing role.
• Experience using multiple systems simultaneously to update databases or case management systems.
• Strong communication and organisational skills.

Responsibilities

• Manage and respond to a high volume of enquiries to resolve issues at first contact.
• Supervise responsive repairs and compliance, and arrange appointments promptly.
• Maintain databases and document communications via phone, email and systems.
• Assist with financial tasks including raising requisitions and processing invoices.
• Support complaint and insurance processes and contribute to quality checks.

Skills

Customer service

Multi-system usage

Communication skills

Tools

Databases

Case management systems

Microsoft Office

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

More about your role

You will manage and respond to a high volume of enquiries from both internal and external customers, aiming to resolve issues at the first point of contact while delivering excellent service. This can be a challenging role that requires strong organisation and communication skills. You'll support work planners by supervising responsive repairs and compliance, arranging appointments promptly. Communicating clearly via phone, email, and systems, you'll keep databases up to date to ensure smooth service delivery. You'll maintain a customer-focused approach, uphold our business values, and handle all emails and paperwork within agreed timeframes. Additionally, you'll assist with financial tasks such as raising requisitions and processing invoices, support complaint and insurance processes within deadlines, help with quality control checks, and carry out any related tasks within your role's scope.
This role involves a mix of office attendance and remote working, providing the benefits of both environments.

Essential Criteria

• Previous experience in a customer service or customer facing role.
• Experience using multiple systems at the same time, including updating databases or case management systems accurately.

Preferred Criteria

• Telephony or contact centre experience
• Experience in property maintenance, repairs, or social housing environments

More about you

You'll be customer-focused with excellent communication skills, able to provide a positive experience while handling situations empathetically and confidently. You'll manage your time effectively, prioritising tasks under pressure to meet tight deadlines with strong planning skills. Experience updating in-house or bespoke databases, ideally in a property maintenance environment, is beneficial. You'll be comfortable working with multiple systems simultaneously and have a good understanding of Microsoft applications, including database management. Attention to detail and an appreciation for compliance are important. IT skills are preferred.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package - 35 days annual leave (including bank holidays) with the option to buy or sell leave
• Cashback plan for healthcare costs - up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more