Home Care Administrator

Kingsley Healthcare; Holt; On-site; GBP 21,000 - 27,000; Full time

Job summary

Kingsley Healthcare is seeking a dependable Home Care Administrator for our Diss, Suffolk location. You will support Home Care operations, handle administration, recruitment, and marketing efforts to grow services.

Ideal candidates will have healthcare administration experience, strong IT skills (Excel/Word), and excellent communication. The role includes on-call duties and reports to the Branch Manager. A collaborative team environment and compliance focus are key.

Qualifications

• Previous experience in healthcare administration or long-term care management.
• Excellent IT skills, including Microsoft Excel and Word.
• Clear and friendly telephone manner.
• Good dealing with requests and queries in an efficient and polite manner.
• Good organisational skills and have the ability to work on your own and as part of a team.
• Be reliable and trustworthy.

Responsibilities

• Front of House: greet visitors and manage office reception.
• Answer phone calls and correspondence (email, letters).
• Recruitment: organise adverts and onboarding for staff.
• General administration and data entry across computer programmes and filing.
• Assist with selling and marketing services and lead local marketing efforts.
• Manage correspondence within the Home Care branch.
• Assist with audits to maintain necessary certifications and staff files.
• Address concerns and feedback from residents and families.
• Keep accurate records of resident data and financial transactions.

Skills

Healthcare administration

Regulatory compliance

Customer service

Tools

Microsoft Excel

Microsoft Word

CRM software

Job description

About the company

At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About the role

We are currently seeking a dependable Administrator to join our Home Care Team, located in Diss, Suffolk. This role encompasses the oversight and support of various aspects of our Home Care operations, including administrative tasks, recruitment, and marketing of our services.

As a Home Care Administrator, you will play a pivotal role in ensuring the seamless operation of our care home facility, offering essential administrative and managerial support. Success in this position hinges on possessing strong organisational, communication, and leadership skills to ensure operational efficiency and regulatory compliance.

The ideal candidate will demonstrate competence in prioritisation and possess the ability to work independently. They should be self‑motivated and exhibit a high level of trustworthiness.

Given the integral role this position plays in our growth plans, we are seeking an individual who is unafraid to challenge the status quo and actively contribute to the business's success across all levels.

This role will incorporate on call responsibilities.

Reports to: Branch Manager

Key duties and responsibilities

• Front of House (receive and welcome people to the office)
• Answer phone calls and correspondence (e-mail, letters, packages etc.)
• Recruitment (organising adverts through to staff commencing)
• General administration and management of various computer programmes (including record- keeping, data entry, and filing)
• Selling and marketing our services. As well as lead the marketing locally alongside the marketing team
• Manage correspondence and communication within the home care branch.
• Assist with audits to maintain necessary certifications and staff files.
• Address concerns and feedback.li>
• Keep accurate records of resident data and financial transactions

Skills and attributes

• Previous experience in healthcare administration or long-term care management.
• Excellent IT skills, including a proven knowledge of Microsoft Excel and Word and have the ability to understand new systems quickly
• Clear and friendly telephone manner
• Good Dealing with requests and queries in an efficient and polite manner
• Good organisational skills and have the ability to work on your own and as part of a team
• Be reliable and trustworthy