Administrative Assistant – Millway House Nursing Home

Birchstone Care Limited; East Oakley; On-site; GBP 22,000 - 30,000; Full time

Job summary

Birchstone Care Limited is seeking an Administrative Assistant for Millway House Nursing Home. You will support residents, families and staff with day-to-day administration, manage enquiries, and help coordinate events and surveys.

The role requires excellent communication, strong organisational skills, and a compassionate, proactive attitude. Confidentiality is essential as you work with staff and residents in a supportive home environment.

Qualifications

• Previous administrative or office support experience; care/healthcare background is desirable but not essential.
• Excellent communication and interpersonal skills with a friendly, professional manner.
• Strong organisational skills and ability to manage multiple tasks.
• Proficient in Microsoft Office (Word, Excel, Outlook) and quick to learn new systems.
• Experience completing audits and maintaining records.
• Experience taking minutes at meetings.
• Ability to handle confidential information with discretion.

Responsibilities

• Support residents, families and staff with day-to-day administration.
• Manage telephone and email enquiries and provide a warm welcome to visitors.
• Assist with recruitment administration and maintaining staff records.
• Manage rota, holidays, and filing; coordinate events and surveys.
• Support Home Manager with a wide range of administrative duties.

Skills

Administrative support

Customer service

Microsoft Office

Record keeping

Minuting meetings

Confidentiality

Tools

CoolCare

Rota systems

Job description

About the Role

Are you organised, compassionate, and passionate about making a difference? Join our friendly care home team at Millway House as an Administrative Assistant, where you'll play a vital role in keeping our home running smoothly. From supporting residents, families, and staff to managing records and day-to-day administration, you'll be at the heart of delivering exceptional care. If you're a proactive team player with excellent communication skills and a keen eye for detail, we'd love to hear from you. Start early November.

Job Opportunity

Administrative Assistant – Millway House Nursing Home

We are seeking a friendly, organised, and proactive Administrative Assistant to join our welcoming care home team at Millway House. This is a rewarding opportunity to play a key role in supporting our residents, families, and staff while ensuring the smooth day-to-day running of the home.

As the first point of contact, you will provide a warm and professional welcome to visitors, manage telephone and email enquiries, and support the Home Manager with a wide range of administrative duties. Your responsibilities will include recruitment administration, maintaining staff records, rota and holiday management, filing, resident and relative communications, and helping to coordinate events and surveys. You will also ensure confidentiality is maintained at all times and contribute to creating a positive, well-organised environment for everyone.

If you are an experienced administrator with excellent communication skills, strong attention to detail, and a compassionate, can-do attitude, we would love to hear from you.

Essential Skills

• Previous experience in an administrative or office support role (experience in care or healthcare is desirable but not essential).
• Excellent communication and interpersonal skills, with a warm and professional manner.
• Strong organisational skills with the ability to manage multiple tasks and prioritise effectively.
• Confident using Microsoft Office (Word, Excel, Outlook) and able to learn new systems quickly.
• Completing audits and ensuring they are kept up to date.
• Taking minutes at meetings.
• High level of accuracy and attention to detail, particularly when maintaining records and documentation.
• Ability to handle confidential information with discretion and professionalism.
• Friendly, approachable, and committed to providing excellent customer service to residents, families, visitors, and colleagues.
• Able to work independently as well as collaboratively as part of a team.
• A positive, flexible, and proactive attitude with a willingness to support the wider team.
• Understanding of, or willingness to learn, relevant care home administration systems (e.g. CoolCare and rota management systems).
• Experience supporting recruitment and HR administration.
• Right to work in the UK (we are not offering sponsorship opportunities).