Home-Based Client Success Specialist

People First; United Kingdom; Remote; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Contributory pension scheme up to 6%

Life assurance

25 days annual leave + bank holidays

Birthday day off (non-contractual)

Discounted gym membership

Cycle to work scheme

Health cashback plan

Job summary

Health Partners in the United Kingdom seeks a proactive, client-focused professional to manage a portfolio of small to medium clients, coordinating implementations, contracts, renewals, and service delivery with internal teams. You will analyse client data, liaise with subcontractors, and ensure contractual terms are accurate and profitable.

The role emphasises diligent relationship building, effective communication, and adherence to regulatory and ethical standards.

Qualifications

• Strong analytical skills to assess and resolve client needs effectively.
• Excellent verbal and written communication skills to interact professionally with clients and internal teams.
• Effective time management and prioritisation skills to handle multiple tasks efficiently.
• Robust knowledge and experience using Microsoft Office software.
• Proven experience liaising with clients in a professional services or commercial context.

Responsibilities

• Manages a portfolio of small to medium value clients, maintaining and improving client relationships by honest and proactive communication through a variety of mediums including face to face visits, telephone calls, educational material, email and video calls.
• Build, maintain, and improve client relationships through honest and proactive communication via face-to-face visits, telephone calls, educational materials, and email.
• Advises the Business Development team on retender and renewal opportunities and evidence contract delivery to aid sophisticated, evidence-based responses.
• Leads client implementations requiring the co-ordination of both clinical and operational assets in conjunction with other departmental leads.
• Investigate and resolve client service issues by implementing effective solutions in collaboration with other departments.
• Escalate risks and issues within the CRM team and to other internal departments as appropriate.
• Ensure client contracts are accurately processed, up to date, appropriate for the client’s needs, and profitable for the company by processing renewals and contract variations, taking into account any changes in the client’s organisation or requirements.
• Reviews and analyses client management information to identify trends and opportunities for enhanced service delivery.
• Liaises and manages sub-contractor relationships, co-ordinating service delivery and reporting, thereby demonstrably maximising benefit for clients.
• Ensures contractual terms are appropriate for services delivered and amended appropriately.

Skills

Analytical skills

Communication skills

Time management

Client liaison

Experience in professional services

Tools

Microsoft Office

Job description

Health Partners in the United Kingdom seeks a proactive, client-focused professional to manage a portfolio of small to medium clients, coordinating implementations, contracts, renewals, and service delivery with internal teams. You will analyse client data, liaise with subcontractors, and ensure contractual terms are accurate and profitable.

The role emphasises diligent relationship building, effective communication, and adherence to regulatory and ethical standards.