Client Relationship Associate

People First; United Kingdom; Remote; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Contributory pension scheme up to 6%

Life assurance

25 days annual leave + bank holidays

Birthday day off (non-contractual)

Discounted gym membership

Cycle to work scheme

Health cashback plan

Job summary

Health Partners in the United Kingdom seeks a proactive, client-focused professional to manage a portfolio of small to medium clients, coordinating implementations, contracts, renewals, and service delivery with internal teams. You will analyse client data, liaise with subcontractors, and ensure contractual terms are accurate and profitable.

The role emphasises diligent relationship building, effective communication, and adherence to regulatory and ethical standards.

Qualifications

• Strong analytical skills to assess and resolve client needs effectively.
• Excellent verbal and written communication skills to interact professionally with clients and internal teams.
• Effective time management and prioritisation skills to handle multiple tasks efficiently.
• Robust knowledge and experience using Microsoft Office software.
• Proven experience liaising with clients in a professional services or commercial context.

Responsibilities

• Manages a portfolio of small to medium value clients, maintaining and improving client relationships by honest and proactive communication through a variety of mediums including face to face visits, telephone calls, educational material, email and video calls.
• Build, maintain, and improve client relationships through honest and proactive communication via face-to-face visits, telephone calls, educational materials, and email.
• Advises the Business Development team on retender and renewal opportunities and evidence contract delivery to aid sophisticated, evidence-based responses.
• Leads client implementations requiring the co-ordination of both clinical and operational assets in conjunction with other departmental leads.
• Investigate and resolve client service issues by implementing effective solutions in collaboration with other departments.
• Escalate risks and issues within the CRM team and to other internal departments as appropriate.
• Ensure client contracts are accurately processed, up to date, appropriate for the client’s needs, and profitable for the company by processing renewals and contract variations, taking into account any changes in the client’s organisation or requirements.
• Reviews and analyses client management information to identify trends and opportunities for enhanced service delivery.
• Liaises and manages sub-contractor relationships, co-ordinating service delivery and reporting, thereby demonstrably maximising benefit for clients.
• Ensures contractual terms are appropriate for services delivered and amended appropriately.

Skills

Analytical skills

Communication skills

Time management

Client liaison

Experience in professional services

Tools

Microsoft Office

Job description

At Health Partners, we pride ourselves on being one of the UK’s leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.

Please note that the closing date for this vacancy is subject to change and the advert may close earlier if sufficient applications are received. We encourage early applications to avoid disappointment.

REF: JOB7231

Role Outline

We are looking for a proactive and client-focused individual to manage a portfolio of small to medium-sized clients, building and maintaining strong relationships through effective communication and collaboration. In this role, you will coordinate client implementations, manage contracts and renewals, and work with internal teams to resolve service issues and enhance service delivery.

You will analyse client data to identify trends and opportunities, liaise with subcontractors to maximise client benefits, and ensure all contractual terms are accurate, up-to-date, and profitable. Additionally, you will contribute to key projects and uphold the company’s commitment to diligence, professionalism, and ethical practices.

What you’ll be doing

• Manages a portfolio of small to medium value clients, maintaining and improving client relationships by honest and proactive communication through a variety of mediums including face to face visits, telephone calls, educational material, email and video calls.
• Build, maintain, and improve client relationships through honest and proactive communication via face-to-face visits, telephone calls, educational materials, and email.
• Advises the Business Development team on retender and renewal opportunities and evidence contract delivery to aid sophisticated, evidence-based responses.
• Leads client implementations requiring the co-ordination of both clinical and operational assets in conjunction with other departmental leads.
• Investigate and resolve client service issues by implementing effective solutions in collaboration with other departments.
• Escalate risks and issues within the CRM team and to other internal departments as appropriate.
• Ensure client contracts are accurately processed, up to date, appropriate for the client’s needs, and profitable for the company by processing renewals and contract variations, taking into account any changes in the client’s organisation or requirements.
• Reviews and analyses client management information to identify trends and opportunities for enhanced service delivery.
• Liaises and manages sub-contractor relationships, co-ordinating service delivery and reporting, thereby demonstrably maximising benefit for clients.
• Ensures contractual terms are appropriate for services delivered and amended appropriately.
• Manage record-keeping for all contract-related correspondence and documentation.
• Participate in project work as required by the Client Services Director.
• Act in accordance with the company’s core values of diligence, honesty, professionalism, exemplary customer service, and ethical behaviour. Value colleagues, customers, and business partners while taking responsibility for actions.
• Act within the boundaries of the company’s policies to ensure sensitive personal information is protected as required by law, regulatory bodies, ethics, and best practice.

What we are looking for

• Strong analytical skills to assess and resolve client needs effectively.
• Excellent verbal and written communication skills to interact professionally with clients and internal teams.
• Effective time management and prioritisation skills to handle multiple tasks efficiently.
• Robust knowledge and experience using Microsoft Office software.
• Proven experience liaising with clients in a professional services or commercial context.
• A track record of working in a relevant environment, demonstrating the ability to meet expectations and deliver results.
• Personal qualities including initiative, a proactive approach, strong problem-solving skills, and the ability to work unsupervised.
• Experience in occupational health, contract management, or change management, as well as working in a regulated industry or holding non-managerial experience.

Location

Home based within the UK (with occasional travel to client sites as and when required)

Hours

37.5 hours per week, Monday to Friday

Competitive

Company Benefits

We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that.

Our current benefits package is

• Competitive annual salary dependent on qualifications and experience
• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Have a day off for your Birthday (non-contractual benefit)
• Discounted gym membership
• Cycle to work scheme
• Health cashback plan

About Health Partners

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.

We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it’s through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.

At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you’ll become part of a dynamic team that’s passionate about driving positive change in the workplace and beyond.

If you’re ready to make a meaningful impact in the field of health and wellbeing, we’d love to hear from you. Together, we can build healthier futures.

Diversity & Inclusion Statement

Health Partners are a proud member of the Disability Confident employer scheme

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone – regardless of difference.