Client Growth & Success Manager: Upsell, Renewals & Revenue

HealthBoxHR; Greater London; On-site; GBP 40,000 - 70,000; Full time

Benefits offered by this job

Commission opportunities

Ownership of client portfolio

Impact on client retention and growth

Job summary

HealthBoxHR in London is seeking a commercially driven Client Success Manager to join our growing team. You will manage a portfolio of clients, maximise engagement and drive revenue growth through upselling, renewals and new business opportunities.

You’ll build strong relationships, ensure clients get maximum value from the HBHR platform and identify opportunities to introduce additional products and services. This is a client-facing, target-driven role with commission opportunities.

Qualifications

• Experience in Client Success, Account Management or a sales-focused role.
• Proactive approach to client engagement and business development.
• Confidence in handling commercial conversations, upselling and negotiating renewals.
• Experience using a CRM.
• Strong communication, relationship-building and organisational skills.
• Ability to manage your own portfolio, pipeline and commercial targets.

Responsibilities

• Client Relationship Management: Proactively engage with your portfolio through regular check-ins and business reviews, ensuring clients are happy, engaged and getting maximum value from the platform.
• Upselling & Revenue Growth: Identify and develop opportunities to upsell additional modules, features and package upgrades, managing your own sales pipeline and targets.
• Contract Renewals: Manage upcoming renewals, leading commercial discussions to secure client retention, longer-term commitments and revenue growth.
• Client Retention: Monitor client satisfaction and engagement, identifying potential risks early and taking proactive steps to improve retention.
• CRM Management: Maintain accurate client records, sales opportunities and pipeline activity.
• Product Knowledge: Stay up to date with new HBHR features and developments, proactively communicating relevant opportunities to clients.
• Sales & Lead re-engagement: Review historical lost leads and opportunities within our CRM, proactively reaching out to previous prospects to reignite interest, showcase new developments and generate new business opportunities.

Skills

Client success

Account management

Sales-focused

CRM usage

Communication

Relationship building

Tools

CRM

Job description

HealthBoxHR in London is seeking a commercially driven Client Success Manager to join our growing team. You will manage a portfolio of clients, maximise engagement and drive revenue growth through upselling, renewals and new business opportunities.

You’ll build strong relationships, ensure clients get maximum value from the HBHR platform and identify opportunities to introduce additional products and services. This is a client-facing, target-driven role with commission opportunities.