Home-Based Client Adviser: Outreach & Support

Morgan Jones Ltd; Newcastle upon Tyne; Remote; GBP 30,000 - 35,000; Full time

Job summary

Morgan Jones Ltd is seeking two Client Advisers for the Voluntary Returns Service. The roles are home-based with regional travel across North East England, offering information, guidance, and practical support to vulnerable clients.

Salary starts at £30,475 per year, rising to £34,682 after successful probation, and the contract runs until March 2027. This full-time, remote role involves outreach sessions, community venues, and remote support channels.

Qualifications

• Experience supporting vulnerable individuals in advice, support, outreach, casework, or customer-facing roles.
• Understanding of safeguarding, confidentiality, and data protection.
• Ability to work independently while also contributing to a team.
• Additional language skills are highly desirable.

Responsibilities

• Deliver information, outreach, and engagement support to eligible clients across the region.
• Hold person-centred conversations in a trauma-informed, culturally sensitive, and impartial manner.
• Support clients through application processes, helping them gather and submit documentation.
• Maintain accurate case records, referrals, safeguarding actions, and service updates.
• Identify barriers to engagement and provide appropriate support or signposting.
• Build positive relationships with community organisations, local authorities, accommodation providers, and support services.
• Maintain regular contact with clients and take proactive steps to encourage engagement.
• Escalate safeguarding concerns, risks, incidents, and complex cases appropriately.
• Support outreach clinics, community events, and partner sessions.
• Contribute to service improvement by sharing learning, feedback, and best practice.

Skills

Communication skills

Organisational skills

Job description

Morgan Jones Ltd is seeking two Client Advisers for the Voluntary Returns Service. The roles are home-based with regional travel across North East England, offering information, guidance, and practical support to vulnerable clients.

Salary starts at £30,475 per year, rising to £34,682 after successful probation, and the contract runs until March 2027. This full-time, remote role involves outreach sessions, community venues, and remote support channels.