Client Adviser

Morgan Jones Ltd; Newcastle upon Tyne; Remote; GBP 30,000 - 35,000; Full time

Job summary

Morgan Jones Ltd is seeking two Client Advisers for the Voluntary Returns Service. The roles are home-based with regional travel across North East England, offering information, guidance, and practical support to vulnerable clients.

Salary starts at £30,475 per year, rising to £34,682 after successful probation, and the contract runs until March 2027. This full-time, remote role involves outreach sessions, community venues, and remote support channels.

Qualifications

• Experience supporting vulnerable individuals in advice, support, outreach, casework, or customer-facing roles.
• Understanding of safeguarding, confidentiality, and data protection.
• Ability to work independently while also contributing to a team.
• Additional language skills are highly desirable.

Responsibilities

• Deliver information, outreach, and engagement support to eligible clients across the region.
• Hold person-centred conversations in a trauma-informed, culturally sensitive, and impartial manner.
• Support clients through application processes, helping them gather and submit documentation.
• Maintain accurate case records, referrals, safeguarding actions, and service updates.
• Identify barriers to engagement and provide appropriate support or signposting.
• Build positive relationships with community organisations, local authorities, accommodation providers, and support services.
• Maintain regular contact with clients and take proactive steps to encourage engagement.
• Escalate safeguarding concerns, risks, incidents, and complex cases appropriately.
• Support outreach clinics, community events, and partner sessions.
• Contribute to service improvement by sharing learning, feedback, and best practice.

Skills

Communication skills

Organisational skills

Job description

• Client Adviser Location: North East England (Home-Based with Regional Travel)
• Salary: £30,475 per annum, increasing to £34,682 upon successful completion of probation
• Contract: Fixed-Term Contract until March 2027
• Hours: Full-Time

About the Role

Our Client is seeking two compassionate and dedicated Client Advisers to join their Voluntary Returns Service team. This is a rewarding opportunity to support vulnerable and hard-to-reach individuals by providing information, guidance, and practical assistance to help them make informed decisions about their future. Working in a home-based role with regular regional travel, you will engage directly with clients through outreach activities, community appointments, drop-in sessions, and remote support channels. You will help individuals understand available options, navigate application processes, and access appropriate support services.

Key Responsibilities

• Deliver information, outreach, and engagement support to eligible clients across the region.
• Hold person-centred conversations in a trauma-informed, culturally sensitive, and impartial manner.
• Support clients through application processes, helping them gather and submit documentation.
• Maintain accurate case records, referrals, safeguarding actions, and service updates.
• Identify barriers to engagement and provide appropriate support or signposting.
• Build positive relationships with community organisations, local authorities, accommodation providers, and support services.
• Maintain regular contact with clients and take proactive steps to encourage engagement.
• Escalate safeguarding concerns, risks, incidents, and complex cases appropriately.
• Support outreach clinics, community events, and partner sessions.
• Contribute to service improvement by sharing learning, feedback, and best practice.

About You

Experience supporting vulnerable individuals in advice, support, outreach, casework, or customer-facing roles.

Strong communication and organisational skills.

Ability to manage a caseload and maintain accurate records.

Understanding of safeguarding, confidentiality, and data protection.

Ability to work independently while also contributing to a team.

Experience working with migrants, refugees, asylum seekers, or other vulnerable groups would be advantageous.

Additional language skills are highly desirable.

Application Questions

Do you have experience providing advice, outreach, support, or casework to vulnerable individuals? Are you able to travel regularly throughout the North East region to attend outreach appointments and community venues?