Home Alterations Advisor

Abri; Yeovil; Hybrid; GBP 21.000 - 27.000; Vollzeit

Zusammenfassung

Abri in Yeovil is seeking a customer-focused administrator to be the first point of contact for alteration and permission enquiries, guiding applicants through the application and assessment process with clear updates.

You'll work with surveyors, legal teams and housing colleagues to ensure requests are managed smoothly and fairly. The role is based in Yeovil three days a week, with the other two days flexible to work from home or another site, and requires strong IT and organisational skills.

Qualifikationen

• Experience of working in a similar role, in a property related organisation, working across multiple areas.
• Excellent IT skills with practical knowledge and experience of Microsoft applications (Open Housing and internal systems is required).
• Demonstrate our Values and Behaviours.

Aufgaben

• Be the first point of contact for alteration and permission enquiries.
• Support customers through the application and assessment process, keeping them informed along the way.
• Work closely with our surveyors, legal teams and housing colleagues to ensure requests are managed smoothly and fairly.
• Coordinate appointments and inspections, making things as simple as possible for our customers.
• Review information, identify the right next steps and help ensure decisions are made in line with our policies and safety requirements.
• Keep our systems and records up to date, helping us provide an efficient and responsive service.

Kenntnisse

Customer focus

Relationship building

Administrative skills

Prioritisation

Attention to detail

Communication

Initiative

Problem solving

Teamwork

Resilience under pressure

Tools

Microsoft applications

Open Housing

Internal systems

Jobbeschreibung

Abri in Yeovil is seeking a customer-focused administrator to be the first point of contact for alteration and permission enquiries, guiding applicants through the application and assessment process with clear updates.

You'll work with surveyors, legal teams and housing colleagues to ensure requests are managed smoothly and fairly. The role is based in Yeovil three days a week, with the other two days flexible to work from home or another site, and requires strong IT and organisational skills.