Home Adaptations Advisor (Hybrid)

Abri; South Cheriton; Vor Ort; GBP 26.000 - 34.000; Vollzeit

Zusammenfassung

Abri is seeking a Property Alterations Officer based in Yeovil to support customers with home alterations, adaptations and permissions. You’ll guide them through applications, coordinate surveyors and collaborate with housing colleagues to deliver fair, efficient outcomes.

This role focuses on delivering excellent customer service, accurate record-keeping and strong communication across teams. The position supports flexible working with three days in the Yeovil office and two days from elsewhere.

Qualifikationen

• Enjoys helping people and building positive relationships.
• Has strong administrative and organisational skills.
• Can juggle competing priorities and stay calm when things get busy.
• Has a keen eye for detail and enjoys solving problems.
• Communicates clearly and confidently with a wide range of customers and colleagues.
• Takes ownership, uses initiative and looks for ways to make things better.
• Experience within housing, property, or a similar environment would be beneficial.

Aufgaben

• Be the first point of contact for alteration and permission enquiries.
• Support customers through the application and assessment process, keeping them informed along the way.
• Work closely with our surveyors, legal teams and housing colleagues to ensure requests are managed smoothly and fairly.
• Coordinate appointments and inspections, making things as simple as possible for our customers.
• Review information, identify the right next steps and help ensure decisions are made in line with our policies and safety requirements.
• Keep our systems and records up to date, helping us provide an efficient and responsive service.

Kenntnisse

Customer service

Administration

Organisational skills

Problem solving

Communication

Jobbeschreibung

Abri is seeking a Property Alterations Officer based in Yeovil to support customers with home alterations, adaptations and permissions. You’ll guide them through applications, coordinate surveyors and collaborate with housing colleagues to deliver fair, efficient outcomes.

This role focuses on delivering excellent customer service, accurate record-keeping and strong communication across teams. The position supports flexible working with three days in the Yeovil office and two days from elsewhere.