Safer Homes Administrator

Housing Quality Network; Yeovil; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

Abri is seeking a Safer Homes Administrator to join our team in Yeovil. This fixed-term role supports customers accessing safety checks and coordinates appointments with contractors to keep homes safe.

You will maintain accurate records, work alongside colleagues and contribute to meeting safety compliance and Awaab’s Law requirements, delivering reliable service with empathy and meticulous attention to detail.

Qualifications

• You’ll be naturally organised, able to juggle different priorities, and comfortable building positive relationships with customers, contractors and colleagues.
• You’ll know how to communicate with empathy, take ownership of queries, and remain calm when things get busy.
• You may already have experience within housing, compliance or property services, but most importantly you’ll understand the value of great customer service and be motivated by making a difference.

Responsibilities

• Help customers access important safety checks and coordinate appointments.
• Work with colleagues and contractors to keep things moving and ensure records are accurate and up to date.
• Contribute to meeting safety compliance requirements and Awaab’s Law obligations.

Job description

At Abri, we’re committed to making sure our customers live in homes that are safe, secure and healthy. That’s why we’re looking for aSafer Homes Administratorto join our team and help us deliver an essential service that really matters.

This is a fixed-term contract for up to 12 months, based at our Yeovil office (BA22 8WN). You’ll work from the office five days a week, Monday – Friday.

This isn’t just an administration role.

It’s about helping customers access important safety checks, working alongside colleagues and contractors to keep things moving, and making sure the details behind the scenes are right so that every customer receives the service they deserve.

You’ll be part of a supportive team focused on electrical and gas safety compliance, as well as helping us meet the requirements of Awaab’s Law. Whether you’re speaking with a customer who needs reassurance, coordinating appointments, or making sure our records are accurate and up to date, your work will contribute directly to keeping homes safe.

What you’ll bring

We’re looking for someone who enjoys helping people and takes pride in getting the detail right.

You’ll be naturally organised, able to juggle different priorities, and comfortable building positive relationships with customers, contractors and colleagues. You’ll know how to communicate with empathy, take ownership of queries, and remain calm when things get busy.

You may already have experience within housing, compliance or property services, but most importantly you’ll understand the value of great customer service and be motivated by making a difference.

At Abri, we’re creating thriving communities and empowering our customers to live better lives. You’ll be joining a team that genuinely cares about the people we serve and the difference we make every day.

If you’re looking for a role where your organisation skills, attention to detail, and commitment to great customer service can have a real impact, we’d love to hear from you.