Hire Desk Manager

Adecco (Portugal); Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Full product training

Friendly and supportive team

Mon-Fri hours, no weekends

Career development opportunities

Job summary

Adecco Group UK & Ireland is seeking a Hire Desk Manager for Rainham on a temporary to permanent basis. The role covers day-to-day management of the hire desk, coordinating customer inquiries, processing hire orders, and leading a small team.

The ideal candidate will have strong administration and customer service skills, excellent communication, and be able to thrive in a fast-paced environment. Training will be provided.

Qualifications

• Experience in administration, customer service or office management.
• Experience supervising a small team.
• Excellent communication and interpersonal skills.
• Strong organisational skills with attention to detail.
• Ability to prioritise workload and work under pressure.

Responsibilities

• Manage day-to-day running of the hire desk.
• Coordinate customer inquiries via phone, email and in person.
• Process hire orders, quotations and contracts accurately.
• Build and maintain strong customer relationships.
• Schedule equipment hire and ensure timely delivery and collection.
• Liaise with internal departments to ensure smooth operations.
• Manage and support a small team to achieve business objectives.
• Handle customer queries and resolve issues efficiently.
• Maintain accurate records and update internal systems.
• Support the wider business with administrative tasks as required.

Skills

Administration

Customer service

Team supervision

Communication

Organisation

Time management

Tools

Microsoft Office

CRM systems

Job description

Hire Desk Manager (Temp to Perm)

Location: Rainham

Hours: Monday to Friday, 8:30am - 6:00pm

Contract: Temporary to Permanent

Salary: 29K - 35k (depending on experience)

About the Role

Our client, a successful and growing hire company based in Rainham, is looking for a proactive and organised Hire Desk Manager to join their team on a temporary to permanent basis.

This is an excellent opportunity for someone with strong administration and customer service skills who enjoys working in a fast-paced environment and is confident managing a small team. Full product training will be provided, so previous hire industry experience is not essential.

Key Responsibilities

• Managing the day-to-day running of the hire desk
• Coordinating customer enquiries via phone, email, and in person
• Processing hire orders, quotations, and contracts accurately
• Building and maintaining strong customer relationships
• Scheduling equipment hire and ensuring timely delivery and collection
• Liaising with internal departments to ensure smooth operations
• Managing and supporting a small team to achieve business objectives
• Handling customer queries and resolving issues efficiently
• Maintaining accurate records and updating internal systems
• Supporting the wider business with administrative tasks as required

What We're Looking For

• Previous experience in an administration, customer service, or office management role
• Experience managing or supervising a small team
• Excellent communication and interpersonal skills
• Strong organisational skills with great attention to detail
• Ability to prioritise workload and work effectively under pressure
• Confident using Microsoft Office and CRM systems
• Positive, hands-on approach and willingness to learn
• Reliable, professional, and customer-focused

What's on Offer?

• Temporary to permanent opportunity
• Full product training provided
• Friendly and supportive team environment
• Monday to Friday working hours with no weekends
• Career development opportunities within a growing business

If you are an organised and customer-focused professional looking for a role where you can lead a small team and make a real impact, we'd love to hear from you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.