Hire administrator

Sunbelt Rentals Limited; Immingham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Holiday allowance

Life assurance

Discount scheme

Recognition awards

Company pension

Job summary

Sunbelt Rentals Limited is seeking a proactive Hire Administrator to join the hire desk and support two depots with accurate admin and customer service. You will manage orders from enquiry to post-hire feedback, raise purchase orders, and handle invoices to ensure smooth depot operations.

You will respond to customer queries by phone and email, support field teams, and help deliver a high-quality customer experience across our rental operations.

Qualifications

• Prior experience in a role demonstrating exceptional admin and customer service skills.
• Able to work as part of a team, supporting colleagues.
• Flexible and self-motivated, take initiative and open to training opportunities.
• Excellent verbal and written communication skills.
• Effective administration, planning and organisation with attention to detail.
• Proficient IT skills; MS Office including Excel and Outlook; database entry experience.

Responsibilities

• Provide administrative support to the business across two depots.
• Support the hire desk and customer communications by phone, email, and website queries.
• Raise purchase orders and handle invoices and invoice queries.
• Manage orders from enquiry to post-hire feedback and maintain the customer journey.

Skills

Administrative skills

Customer service

Communication skills

MS Office

Data entry

Team player

Job description

We are currently looking for a Hire administrator to join our friendly Sunbelt team. Primarily working on the hire desk, you will be tasked with supporting the rental desk operation by providing an effective and efficient office administration service that complies with company policies. You will be providing administrative support to the business by undertaking a wide range of activities involving the maintenance of key business systems and processes. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. Responsible for administration of two different depots, raising purchase orders, dealing with invoice and invoice queries, while also supporting hire desk. You'll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You'll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business. What can we offer you in return? You'll be joining a highly successful FTSE100 company, the UK's largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

If you join the team we'll provide you with everything you need and ensure you are equipped for success. We'll talk to you about your training and personal development needs and what you'd like to do to further your career and support your future aspirations. What you will need to bring to the role from day one to the Administrator role:

• Prior experience in a role where you can demonstrate exceptional admin and customer service skills
• Able to work as part of a team, supporting colleagues
• Flexible and self-motivated, you'll take the initiative and be keen to embrace new training opportunities
• Great communication skills - both verbal and written
• Effective administration, planning and organisation skills with strong attention to detail and accuracy
• Good IT/Computer skills. MS Office including Excel and Outlook & experience of database entry
• Previous experience in the hire or construction industry would be advantageous but not essential