Hire Desk Controller

Bennett and Game Recruitment LTD; Hatching Green; On-site; GBP 30,000 - 32,000; Full time

Job summary

Bennett and Game Recruitment LTD is seeking an organised and customer-focused Hire Desk Controller for a Harpenden-based equipment hire business. You will manage hire enquiries, coordinate availability and ensure a smooth service for customers.

This role requires strong customer service, excellent organisation, and the ability to work with drivers and internal teams to deliver timely equipment delivery and returns.

Qualifications

• Strong customer service and communication skills.
• Excellent organisational skills, with the ability to manage multiple bookings and priorities.
• Confident using computer systems and handling administrative tasks.
• A proactive approach to problem-solving and customer queries.
• Ability to work effectively as part of a team in a busy, fast-paced environment.
• Commercial awareness and a customer-focused attitude.

Responsibilities

• Managing incoming hire enquiries, bookings and customer requests.
• Preparing hire quotations, processing orders and confirming equipment availability.
• Coordinating equipment deliveries, collections and off-hires.
• Maintaining accurate hire records, contracts and customer information.
• Liaising with customers to understand their requirements and recommend suitable equipment.
• Coordinating with drivers, transport teams, service engineers and depot staff to ensure equipment is delivered on time.
• Monitoring ongoing hires, extensions and returns, ensuring records are kept up to date.
• Handling customer queries and resolving hire-related issues professionally.
• Supporting the wider team with the day-to-day administration and smooth operation of the hire desk.
• Building and maintaining strong relationships with new and existing customers.

Skills

Customer service

Communication

Organisation

IT literacy

Teamwork

Job description

Location: Harpenden, Hertfordshire

Salary: £30,000-£32,000 per annum

Hours: Monday to Friday, 8:00am-5:30pm

The Role

Our client, a specialist equipment hire business based in Harpenden, is looking for an organised and customer-focused Hire Desk Controller to join their team. This is an excellent opportunity for someone with experience in equipment hire, plant hire or a similar customer-facing, operational role to manage hire enquiries, coordinate equipment availability and ensure a smooth service for customers. You will play a key role in supporting the day-to-day running of the hire desk, working closely with customers, drivers and internal departments to deliver an efficient and reliable service.

Overview

• Managing incoming hire enquiries, bookings and customer requests.
• Preparing hire quotations, processing orders and confirming equipment availability.
• Coordinating equipment deliveries, collections and off-hires.
• Maintaining accurate hire records, contracts and customer information.
• Liaising with customers to understand their requirements and recommend suitable equipment.
• Coordinating with drivers, transport teams, service engineers and depot staff to ensure equipment is delivered on time.
• Monitoring ongoing hires, extensions and returns, ensuring records are kept up to date.
• Handling customer queries and resolving hire-related issues professionally.
• Supporting the wider team with the day-to-day administration and smooth operation of the hire desk.
• Building and maintaining strong relationships with new and existing customers.

Requirements

• Previous experience in a hire desk, plant hire, equipment rental or a similar operational role would be advantageous.
• Strong customer service and communication skills.
• Excellent organisational skills, with the ability to manage multiple bookings and priorities.
• Confident using computer systems and handling administrative tasks.
• A proactive approach to problem-solving and customer queries.
• Ability to work effectively as part of a team in a busy, fast-paced environment.
• Commercial awareness and a customer-focused attitude.

Salary & Benefits

• Salary of £30,000-£32,000 per annum, depending on experience.
• Monday to Friday working hours, 8:00am-5:30pm.
• Opportunity to join an established equipment hire business.
• Stable, full-time position with opportunities to develop within the hire and equipment sector.