Hire Desk Controller

Generator Power; Ackton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Overtime potential

Company pension scheme

Holiday loyalty scheme

Discount at Normanton Cafe

Job summary

Generator Power, the UK’s largest generator rental company, is seeking a Hire Desk Controller to join a fast-paced, customer-focused team. You will manage key accounts, process hire orders, and ensure accurate invoicing and record keeping.

The role offers permanent employment with 8-hour shifts, Tuesday-Saturday or Sunday-Thursday, and training to develop IT and admin skills. A pension, loyalty holidays, and staff discounts are included.

Qualifications

• Attention to detail and a polite telephone manner are essential.
• Customer service is advantageous but not essential.
• Hire desk experience is beneficial but training will be provided.

Responsibilities

• Own the smooth running of Key Accounts and/or General Orders.
• Take in and process all on/off hire orders in detail.
• Create, input and ensure accuracy of orders on the InspHire system.
• Maintain a complete manual contract file with delivery/collection notes.
• Inform Transport Department of necessary movements promptly.
• Update relevant spreadsheets daily/weekly and flag concerns to the Line Manager.
• Answer all incoming calls within 3 rings in a professional manner.
• Pursue ongoing training to enhance knowledge and performance.
• Post invoices to Sage daily from run code reports and update the Line Manager.
• Review off-hire reports daily and update the Line Manager on delays.

Skills

Attention to detail

Telephone manner

Customer service

Administration

IT skills

Tools

Sage

InspHire

Spreadsheets

Job description

Job Description:

Generator Power is the UK’s largest and privately owned generator rental company having enjoyed over 26 years of supplying power to all industry sectors. Generator Power is fast paced and we are experiencing rapid growth in recent years leading us to require enthusiastic Hire Desk Controllers to join our busy team of professional people who are both customer focused and possess excellent administration and IT skills.

Benefits:

• A good remuneration package is offered with the opportunity for overtime.
• Company pension scheme.
• Holiday loyalty scheme.
• Company discount at Normanton Cafe.

Working Hours:

• 8 hour days.
• Shifts patterns will be Tuesday to Saturday or Sunday to Thursday.
• Varied start and finish times between 7am and 7pm.
• Permanent.

Main Duties:

• Responsible for smooth running of Key Accounts and/or General Orders.
• Ensure all on/off hire orders are taken in detail and processed correctly.
• Create, input and ensure accuracy of orders onto the company InspHire system to minimize account queries and potential credits.
• Produce and maintain a manual complete contract file, containing all relevant paperwork including signed delivery and collection notes.
• Advise Transport Department of any necessary movements within a timely manner.
• Ensure relevant spreadsheets (as applicable) are updated daily/weekly and any concerns are brought to the attention of your Line Manager.
• Answer all incoming calls within 3 rings in a polite and professional manner as trained.
• Ensure own individual knowledge is enhanced by constantly aiming to learn/improve and taking on board training as necessary.
• Achieve all targets and KPI’s that are set for individuals/Administration team – example month end target for posting invoices 8th of each month.
• Create, post invoices to Sage daily, from various run code reports as specified and update Line Manager.
• Check daily all off hires due from awaiting off hire report and update Line Manager of progress if there are any delays.

Requirements:

• Attention to detail and a good telephone manner are essential attributes.
• Customer service is an advantage but not essential.
• Previous hire desk experience would also be beneficial, but not required as full hire desk training will be given.

Job Types:

Full-time, Permanent