Hire Desk Controller

Unify; Weston-super-Mare; On-site; GBP 22,000 - 36,000; Full time

Benefits offered by this job

Enhanced annual leave

Workplace pension scheme

Wellbeing support

Refer-a-friend scheme

Discounted retail and gift card scheme

Paid volunteering days

Additional paid leave for volunteering

Eye care vouchers

Living Wage Accredited Employer

Job summary

Unify is seeking a Senior Hire Desk Controller in Weston Super Mare to coordinate all hire activities and act as the central contact for clients and key accounts. The role suits someone with team leadership experience, offering training, progression and long-term opportunities.

You will manage desk operations, prioritise bookings, and liaise with internal teams to ensure smooth hire processes. Excellent communication and IT skills are essential.

Qualifications

• Experience managing multiple mailboxes and bookings.
• Leadership or mentoring experience is desirable.
• Strong customer service and communication skills.
• Prior administration experience in a busy desk environment.
• Ability to prioritise tasks and adjust schedules as required.
• Proficient in Excel, Word and Outlook.

Responsibilities

• Oversee multiple desks in the manager's absence and ensure timely processing of hire orders.
• Serve as first contact for customer bookings and inquiries via phone and email.
• Collaborate with Transport, Workshop, Sales and customers.
• Manage multiple mailboxes and multitask effectively.
• Process admin inquiries and maintain accurate hire records.
• Check equipment availability and keep details up to date.
• Track ongoing hire agreements and maintain documentation.

Skills

Mailbox management

Leadership

Customer service

Administration

Task prioritization

MS Office

Attention to detail

Communication

Team mentoring

Tools

Syrinx system

Job description

Senior Hire Desk Controller

Location: Weston Super Mare

Salary: Up to £36,000 (DOE)

Job Type: Permanent, Monday – Friday, 42.5hours pw

Unify are thrilled to be recruiting for a Senior Hire Desk Controller to join an established Plant Hire company focusing on the construction sector who are based in Weston Super Mare.

In the role of Senior Hire Desk Controller, you will be acting as the central contact for clients and key accounts, while taking charge of coordinating all hire activities. This is an excellent opportunity for someone with Team Leader experience to join a company that is committed to employee development, offering ongoing training, career progression and long-term career opportunities.

What’s on Offer?

• Enhanced annual leave, increasing with length of service
• Workplace pension scheme
• Wellbeing support
• Refer-a-friend scheme
• Discounted retail and gift card scheme
• Paid volunteering days to support charities and community initiatives
• Additional paid leave for eligible Government-supported volunteering roles (e.g. Reservists)
• Eye care vouchers and annual flu vaccination vouchers
• Living Wage Accredited Employer

What do I need?

• Experience managing multiple mailboxes
• Leadersip and mentoring experience
• Great customer service skills
• Prior experience within an Administration role
• Ability to prioritize tasks and adjust schedules as needed.
• Proficiency in IT systems, including Excel, Word, and Outlook.
• Excellent attention to detail and strong communication skills

Responsibilities

• Overseeing multiple desk in the managers absence and ensuring timely processing of equipmet hire orders
• Act as the first point of contact for customer bookings and enquiries via phone and email.
• Collaborate closely with internal teams such as; Transport. Workshop and Sales as well as Customers
• Managing multiple mailboxes and multitasking multiple tasks
• Managing a volume of outgoing / incoming hires from customers
• Processing admin enquiries
• Checking availability of equipment and making sure details are correct and up to date
• Track ongoing hire agreements maintain accurate documentation.

Desirable

• Previous leadership experience within the plant hire or construction industry is essential, with Team Leader experience as a Hire Controller desirable but not essential
• Experience of the Syrinx system however, training available