Hire Desk Controller

Generator Power; Wakefield; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Overtime

Company pension

Holiday loyalty scheme

Cafe discount

Job summary

Generator Power in Wakefield is hiring Hire Desk Controllers to join a fast-paced team. You will handle key accounts and general orders, process on/off hire orders, and manage invoicing in Sage with precise data entry and timely updates.

The role emphasizes customer service, attention to detail, and the ability to learn systems quickly. Training is provided, with permanent, full-time hours and overtime opportunities.

Qualifications

• Attention to detail is essential for accurate order processing and invoicing.
• Polite and professional telephone manner is important for customer interactions.
• Experience in hire desk roles is beneficial but full training will be provided.

Responsibilities

• Ensure smooth running of Key Accounts and General Orders.
• Capture and process on/off hire orders accurately in InspHire.
• Create, input and maintain invoices daily to Sage.
• Maintain complete contract files with delivery/collection notes.
• Notify Transport about movements and update Line Manager regularly.

Skills

Attention to detail

Telephone etiquette

Customer service

Hire desk experience

Tools

Sage

Job description

Job Description:

Generator Power is the UK’s largest and privately owned generator rental company having enjoyed over 26 years of supplying power to all industry sectors. Generator Power is fast paced and we are experiencing rapid growth in recent years leading us to require enthusiastic Hire Desk Controllers to join our busy team of professional people who are both customer focused and possess excellent administration and IT skills.

Benefits:

• A good remuneration package is offered with the opportunity for overtime.
• Company pension scheme.
• Holiday loyalty scheme.
• Company discount at Normanton Cafe.

Working Hours:

• 8 hour days.
• Shifts patterns will be Tuesday to Saturday or Sunday to Thursday.
• Varied start and finish times between 7am and 7pm.
• Permanent.

Main Duties:

• Responsible for smooth running of Key Accounts and/or General Orders.
• Ensure all on/off hire orders are taken in detail and processed correctly.
• Create, input and ensure accuracy of orders onto the company InspHire system to minimize account queries and potential credits.
• Produce and maintain a manual complete contract file, containing all relevant paperwork including signed delivery and collection notes.
• Advise Transport Department of any necessary movements within a timely manner.
• Ensure relevant spreadsheets (as applicable) are updated daily/weekly and any concerns are brought to the attention of your Line Manager.
• Answer all incoming calls within 3 rings in a polite and professional manner as trained.
• Ensure own individual knowledge is enhanced by constantly aiming to learn/improve and taking on board training as necessary.
• Achieve all targets and KPI’s that are set for individuals/Administration team – example month end target for posting invoices 8th of each month.
• Create, post invoices to Sage daily, from various run code reports as specified and update Line Manager.
• Check daily all off hires due from awaiting off hire report and update Line Manager of progress if there are any delays.

Requirements:

• Attention to detail and a good telephone manner are essential attributes.
• Customer service is an advantage but not essential.
• Previous hire desk experience would also be beneficial, but not required as full hire desk training will be given.

Job Types:

Full-time, Permanent