Hire Desk Controller: Admin, Invoicing & Key Accounts

Generator-Power; Ackton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Overtime potential

Company pension scheme

Holiday loyalty scheme

Discount at Normanton Cafe

Job summary

Generator Power, the UK’s largest generator rental company, is seeking a Hire Desk Controller to join a fast-paced, customer-focused team. You will manage key accounts, process hire orders, and ensure accurate invoicing and record keeping.

The role offers permanent employment with 8-hour shifts, Tuesday-Saturday or Sunday-Thursday, and training to develop IT and admin skills. A pension, loyalty holidays, and staff discounts are included.

Qualifications

• Attention to detail and a polite telephone manner are essential.
• Customer service is advantageous but not essential.
• Hire desk experience is beneficial but training will be provided.

Responsibilities

• Own the smooth running of Key Accounts and/or General Orders.
• Take in and process all on/off hire orders in detail.
• Create, input and ensure accuracy of orders on the InspHire system.
• Maintain a complete manual contract file with delivery/collection notes.
• Inform Transport Department of necessary movements promptly.
• Update relevant spreadsheets daily/weekly and flag concerns to the Line Manager.
• Answer all incoming calls within 3 rings in a professional manner.
• Pursue ongoing training to enhance knowledge and performance.
• Post invoices to Sage daily from run code reports and update the Line Manager.
• Review off-hire reports daily and update the Line Manager on delays.

Skills

Attention to detail

Telephone manner

Customer service

Administration

IT skills

Tools

Sage

InspHire

Spreadsheets

Job description

Generator Power, the UK’s largest generator rental company, is seeking a Hire Desk Controller to join a fast-paced, customer-focused team. You will manage key accounts, process hire orders, and ensure accurate invoicing and record keeping.

The role offers permanent employment with 8-hour shifts, Tuesday-Saturday or Sunday-Thursday, and training to develop IT and admin skills. A pension, loyalty holidays, and staff discounts are included.