Hire Desk Controller

The Hire Mate; Atherton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Company pension

Free on-site parking

Friendly working environment

Career progression

Job summary

The Hire Mate is seeking an experienced Hire Desk Controller to join our team in Atherton. You will manage hire enquiries, quotes, orders, and fleet availability, coordinating with suppliers, depots and transport to ensure smooth operations.

We value proactive, reliable individuals with excellent communication and a keen eye for detail who can thrive in a busy, customer-focused environment. Competitive salary and pension offered, with on-site parking and career progression opportunities.

Qualifications

• Previous experience in a Hire Desk Controller or similar role within the powered access, plant or equipment hire industry.
• Strong understanding of the hire process including quotations, on-hires, extensions and off-hires.
• Excellent telephone manner and strong written and verbal communication skills.
• Outstanding customer service and relationship-building skills.
• Good organisational skills with ability to prioritise workloads and multitask effectively.
• Strong attention to detail and ability to process information accurately.

Responsibilities

• Handle incoming hire enquiries via telephone and email with prompt, professional responses.
• Prepare and issue hire quotations, follow up enquiries and convert opportunities into orders.
• Process new hire orders accurately and record all relevant information.
• Check equipment availability and coordinate with suppliers, depots and transport providers.
• Manage the full hire lifecycle: on-hires, extensions, off-hires and collections.
• Monitor live hires and communicate with customers about ongoing requirements.
• Coordinate deliveries and collections to ensure timely arrivals.

Skills

Communication

Customer service

Organisation

Attention to detail

Problem solving

Independence

IT skills

Hire systems

Tools

Hire management software

Job description

The Hire Mate is a growing and customer-focused business operating within the powered access and equipment hire industry. We pride ourselves on providing reliable equipment, competitive hire solutions and an excellent level of customer service to our customers.

As a business with ambitious growth plans, we are looking for hardworking, enthusiastic and motivated individuals who want to be part of our journey. We believe that great people are at the heart of a successful business, and we are committed to building a team that shares our passion for delivering an outstanding service.

The Role

We are looking for an experienced and organised Hire Desk Controller to join our team at The Hire Mate.

Working within our busy hire desk, you will play an important role in the day-to-day running of our hire operations, acting as a key point of contact for customers, suppliers and colleagues.

You will be responsible for managing hire enquiries from initial quotation through to order placement, coordinating equipment availability and deliveries, managing live hires and ensuring a smooth and efficient hire process from start to finish.

This is a varied, fast-paced role that requires excellent communication skills, strong organisation and the ability to work under pressure while maintaining a high level of customer service.

Key Responsibilities

• Handling incoming hire enquiries via telephone and email, providing prompt and professional responses.
• Preparing and issuing hire quotations, following up enquiries and converting opportunities into confirmed orders.
• Processing new hire orders accurately, ensuring all relevant information is recorded correctly.
• Checking equipment availability and coordinating with suppliers, depots and transport providers to fulfil customer requirements.
• Managing the full hire lifecycle, including on-hires, extensions, off-hires and collections.
• Monitoring live hires and proactively communicating with customers regarding ongoing requirements.
• Coordinating deliveries and collections to ensure equipment arrives at the right place and at the right time.
• Managing customer queries, resolving issues and dealing with any challenges that may arise during the hire period.
• Building and maintaining strong working relationships with customers, suppliers and internal colleagues.
• Ensuring hire records, paperwork and internal systems are kept accurate and up to date.
• Identifying opportunities to maximise equipment utilisation and generate additional hire revenue.
• Providing a consistently high standard of customer service and contributing to the overall success of the business.

The Ideal Candidate

We are looking for someone who is proactive, commercially minded and takes pride in delivering excellent customer service.

Ideally, you will have:

• Previous experience in a Hire Desk Controller or similar role within the powered access, plant or equipment hire industry.
• A good understanding of the hire process, including quotations, on-hires, extensions and off-hires.
• Excellent telephone manner and strong written and verbal communication skills.
• Outstanding customer service and relationship-building skills.
• Good organisational skills with the ability to prioritise workloads and multitask effectively.
• Strong attention to detail and the ability to process information accurately.
• A practical, problem-solving approach with the ability to think on your feet.
• The confidence to work independently as well as part of a team.
• A positive attitude, willingness to learn and desire to contribute to a growing business.
• Good IT skills and the ability to learn and operate hire management systems.

What We Are Looking For

Above all, we want someone who is enthusiastic, reliable and genuinely enjoys working in a busy hire environment.

You will be someone who takes ownership of their workload, communicates effectively, looks for solutions rather than problems and understands the importance of building long-term customer relationships.

As The Hire Mate continues to grow, there will be opportunities to develop your skills and become an important part of the business.

What We Offer

• Competitive salary, dependent on experience.
• Company pension.
• Free on-site parking.
• A friendly and supportive working environment.
• The opportunity to join a growing and ambitious business.
• Opportunities for personal development and career progression.

Job Title: Hire Desk Controller

Company: The Hire Mate

Job Type: Full-Time, Permanent

Working Hours: Monday to Friday

Location: Atherton, Office Based

Salary: Competitive, dependent on experience.