Hire Desk Administrator - Customer-Focused Admin Lead

Horizon Platforms Ltd; Normanton and Altofts; On-site; GBP 18,000 - 24,000; Full time

Job summary

Horizon Platforms is seeking a Hire Desk Administrator at our Head Office. You will provide high level admin support to the Hire Desk team, manage inquiries, and coordinate tasks to ensure a smooth customer experience.

Key duties include handling department emails, logging customer contact, coordinating machine off-hires, supporting cross-hire and sales teams, and upholding company values through proactive, accurate administration.

Qualifications

• Excellent time management, administration and organisational skills.
• A confident communicator with people at any level within an organisation.
• Good written and verbal communication skills with a friendly telephone manner.
• Self-motivated with an ability to work autonomously and take responsibility.
• Ability to meet deadlines.
• The ability to make commercially viable decisions.
• A flexible approach, with a positive and confident outlook and a willingness and ability to react positively to changing business demands.

Responsibilities

• Work closely with members of the Hire Desk, Cross-Hire and Sales teams to ensure an efficient and professional service.
• Support and assist colleagues through sharing of knowledge.
• Work flexibly, helping with reasonable ad hoc duties as required.
• Demonstrate the Company Values in everything you do.
• Respect all colleagues and customers, being polite and courteous at all times.
• Demonstrate a “can-do” attitude, striving to support colleagues in the best way possible.
• Report any safety issues to your manager at the earliest opportunity.
• Escalate all concerns and suggestions for improvement.
• Act as initial point of contact for department emails, monitoring, coordinating and administering the central admin email account.
• Support colleagues to ensure customer issues are kept to a minimum, and where they do occur, that they are resolved quickly and with a positive outcome.
• Carry out administrative tasks triggered by customer enquiries, working with care and efficiency.
• Respond to all phone calls and e-mails effectively and professionally.
• Ensure all customer contact is recorded on the customer’s record, and follow-up actions are completed in a timely manner.

Skills

Time management

Communication

Written & verbal

Autonomy

Deadline driven

Commercial awareness

Flexibility

Job description

Horizon Platforms is seeking a Hire Desk Administrator at our Head Office. You will provide high level admin support to the Hire Desk team, manage inquiries, and coordinate tasks to ensure a smooth customer experience.

Key duties include handling department emails, logging customer contact, coordinating machine off-hires, supporting cross-hire and sales teams, and upholding company values through proactive, accurate administration.