Hire Desk Team Leader — Customer Ops & Coaching

Hire Safe Solutions Ltd; Thurrock; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

26 days annual leave + bank holidays

Private medical insurance & healthcash

Group life assurance, critical illness

Employer pension match up to 10%

Job summary

Hire Safe Solutions Ltd leads the way in powered access solutions. We are seeking a Hire Desk Team Leader to support the day-to-day hire desk operations, delivering excellent customer service and ensuring efficient operations.

The role provides hands-on supervision, coordinates with sales, transport, engineering and fulfilment, and maintains high standards of safety and service delivery.

Qualifications

• Experience in a hire desk, customer service or coordination role.
• Previous supervisory or team leader experience - essential.
• Experience in powered access or plant - essential.
• Strong communication and organisational skills.
• Ability to manage multiple priorities in a busy environment.
• Good working knowledge of hire desk systems and Microsoft Office.
• Customer-focused with a proactive, problem-solving approach.

Responsibilities

• Support, coach, and guide a team of Hire Desk Controllers.
• Oversee daily hire desk activities including on-hires, off-hires, and extensions.
• Ensure accuracy of bookings, contracts, and system updates.
• Liaise with transport and engineering teams to support delivery and collection schedules.
• Support the handling of customer enquiries, quotations, and hire contracts.
• Follow SHEQ procedures and company standards.
• Provide cover across the team during absences or peak periods.

Skills

Supervisory experience

Customer service

Strong communication

Organisational skills

Multitasking

Problem-solving

Tools

Hire desk systems

Microsoft Office

Job description

Hire Safe Solutions Ltd leads the way in powered access solutions. We are seeking a Hire Desk Team Leader to support the day-to-day hire desk operations, delivering excellent customer service and ensuring efficient operations.

The role provides hands-on supervision, coordinates with sales, transport, engineering and fulfilment, and maintains high standards of safety and service delivery.