Hire Desk Coordinator – Customer Service & Ops

Hudson Lifting Limited; Bath; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

25 days holiday plus bank holidays

Death in service benefit

Company uniform and PPE provided

Employee Assistance Programme

Ongoing training and careerdevelopment

Job summary

Hudson Lifting Limited is seeking a proactive Hire Desk Controller to join our Bridgwater team. This full-time role covers customer service, coordination and administration to ensure smooth day-to-day operations and an excellent customer experience.

You will be the central point of contact for enquiries across hire, sales and service, manage the full hire process, prepare quotations, update records and coordinate with internal teams to ensure timely dispatch.

Qualifications

• Experience in a hire desk, customer service or administrative role.
• Strong administration and organisational skills with the ability to manage multiple tasks in a high-volume environment.
• Attention to detail and high accuracy when processing orders and maintaining records.

Responsibilities

• Central point of contact for customer enquiries across hire, sales and service.
• Manage the full hire process from enquiry through to completion, ensuring information is accurate and up to date.
• Prepare quotations, confirm orders and ensure specifications and documentation are recorded clearly.
• Coordinate with internal teams to ensure equipment availability, timely dispatch and efficient service delivery.
• Maintain and update systems, records and hire documentation to ensure compliance and accuracy.
• Handle administrative tasks such as order processing, contract management and resolving customer queries promptly.
• Support the wider team with general administrative duties and operational tasks as required.
• Proactively promote products and services to customers, ensuring awareness of our full offering.

Skills

Customer service

Administration

Coordination

Job description

Hudson Lifting Limited is seeking a proactive Hire Desk Controller to join our Bridgwater team. This full-time role covers customer service, coordination and administration to ensure smooth day-to-day operations and an excellent customer experience.

You will be the central point of contact for enquiries across hire, sales and service, manage the full hire process, prepare quotations, update records and coordinate with internal teams to ensure timely dispatch.