Dynamic Hire Desk Administrator — Bonuses, Training & Growth

GTAccess, Ltd.; Peterborough; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Monthly bonuses

Commission opportunities

Yearly depot-based bonus

Company pension scheme

Friendly, vibrant workplace

Employee Assistance Programme

Personal development and training

Job summary

GTAccess, Ltd. is seeking an enthusiastic and detail-oriented Hire Desk Administrator for our Peterborough Depot.

You will support the management team in day-to-day operations, communicate with customers professionally, and handle hire contracts, exchanges and breakdowns while keeping our CRM systems up to date. You’ll provide accurate advice on equipment needs, work effectively as part of a team, and focus on delivering high levels of service.

Qualifications

• Strong customer service focus and ability to handle enquiries professionally.
• Excellent verbal and written communication skills.
• Proven time management and organisational abilities.
• Willingness to learn product knowledge to advise customers accurately.
• Ability to work well in a team, even under pressure.
• Attention to detail and a precise approach to tasks.

Responsibilities

• Assist with day-to-day operations of a busy hire office.
• Communicate professionally with customers, handle enquiries and take orders.
• Manage hire contracts, exchanges and breakdowns; update Hire and CRM systems.
• Advise customers on equipment needs and resolve queries in a friendly, professional manner.
• Identify and maximise sales opportunities to drive customer satisfaction and business growth.

Skills

Customer service

Communication

Time management

Product knowledge

Teamwork

Accuracy & precision

Job description

GTAccess, Ltd. is seeking an enthusiastic and detail-oriented Hire Desk Administrator for our Peterborough Depot.

You will support the management team in day-to-day operations, communicate with customers professionally, and handle hire contracts, exchanges and breakdowns while keeping our CRM systems up to date. You’ll provide accurate advice on equipment needs, work effectively as part of a team, and focus on delivering high levels of service.