Hire Customer Service Administrator — Growth & Impact

Confidential; Stafford; Presencial; GBP 30 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Team culture

Health & wellbeing support

Training & development

Profit-sharing bonus

Modern premises relocation

Resumo da oferta

Confidential, a growing family-owned business, seeks a Hire Customer Service Administrator in Stafford. You will manage the hire process from order handover to delivery, collection and return, ensuring a responsive and professional service while coordinating with engineering, transport and admin teams.

Relocation to Hixon planned for January 2027. A full UK driving licence is desirable and CRM/finance systems experience (HubSpot, Sage) is advantageous.

Qualificações

• Experience in customer service and general administration.
• Excellent written and verbal communication skills.
• Strong organisational skills and ability to manage competing priorities.
• Good IT skills, including Microsoft Office (Outlook, Word, Excel).
• Positive, solutions-focused attitude with attention to detail.
• Ability to work independently while contributing to a team.

Responsabilidades

• Process hire orders, repeat hires, off-hire requests, extensions and quotations accurately.
• Coordinate equipment deliveries, collections and returns, including transport and site arrangements.
• Liaise with customers and engineering team to ensure availability of equipment and resources.
• Manage hire documentation, purchase orders and delivery confirmations.
• Coordinate customer care tickets, breakdowns and call-outs to resolution.
• Handle enquiries from existing customers by phone and email, building relationships and service quality.
• Support wider administration, sales order processing and continuous improvements to systems.

Conhecimentos

Customer service

Organisational skills

Communication skills

IT skills

Attention to detail

Independent worker

Ferramentas

HubSpot

Sage

Descrição da oferta de emprego

Confidential, a growing family-owned business, seeks a Hire Customer Service Administrator in Stafford. You will manage the hire process from order handover to delivery, collection and return, ensuring a responsive and professional service while coordinating with engineering, transport and admin teams.

Relocation to Hixon planned for January 2027. A full UK driving licence is desirable and CRM/finance systems experience (HubSpot, Sage) is advantageous.