Equipment Hire & Customer Service Coordinator

UBT; Stafford; On-site; GBP 30,000 - 35,000; Full time

Job summary

UBT is seeking a Hire Customer Service Administrator in Stafford, with relocation to Hixon planned for January 2027. The role combines customer service with administrative coordination of its equipment hire operations, ensuring orders, deliveries and returns are handled efficiently.

You will manage enquiries by phone and email, maintain hire records, and work with CRM and finance systems. A full UK driving licence is desirable, and there is a benefits package and on‑call provision.

Qualifications

• Experience in customer service and general administration.
• Excellent written and verbal communication skills.
• Strong organisational skills and the ability to manage competing priorities.
• Good IT skills, including Outlook, Word and Excel.
• A positive, solutions‑focused attitude and excellent attention to detail.
• The ability to work independently while contributing to a supportive team.
• Experience in equipment hire, logistics, transport coordination or a similar operational role would be advantageous.
• Familiarity with CRM, hire management or finance systems, such as HubSpot and Sage, would also be beneficial.
• A full UK driving licence is desirable.

Responsibilities

• Processing hire orders, repeat hires, off-hire requests, contract extensions and quotations accurately.
• Coordinating equipment deliveries, collections and returns, including transport, lifting requirements and site arrangements.
• Liaising with customers and the engineering team to ensure equipment and resources are available when needed.
• Managing hire documentation, purchase orders and delivery confirmations.
• Coordinating customer care tickets, breakdowns, call-outs and equipment exchanges through to resolution.
• Managing missing or damaged equipment queries and facilitating cost recovery where appropriate.
• Handling enquiries from existing customers by telephone and email, building strong relationships and providing excellent service.
• Supporting wider administration, sales order processing and continuous improvements to systems and procedures.
• Participating in an on‑call rota to support emergency hire requirements outside normal working hours.

Skills

Customer service

Administration

Communication

Organisation

Attention to detail

Independent worker

Tools

HubSpot

Sage

Outlook

Word

Excel

Job description

UBT is seeking a Hire Customer Service Administrator in Stafford, with relocation to Hixon planned for January 2027. The role combines customer service with administrative coordination of its equipment hire operations, ensuring orders, deliveries and returns are handled efficiently.

You will manage enquiries by phone and email, maintain hire records, and work with CRM and finance systems. A full UK driving licence is desirable, and there is a benefits package and on‑call provision.