Hire Controller in Purfleet)

Kemp Recruitment Limited; Purfleet-on-Thames; On-site; GBP 35,000 - 37,000; Full time

Benefits offered by this job

Free parking

Ongoing training

Pension scheme

Job summary

Kemp Recruitment Limited is seeking an experienced Hire Controller to join our busy Essex team. The role requires strong admin, coordination, and customer service skills to manage workloads, documentation, stock, and client communications in a fast-paced environment.

You will ensure compliance standards such as LOLER and PDI, oversee invoicing and parts supply, and provide support to the hire desk while maintaining GDPR and accuracy in all records.

Qualifications

• Proven background in administration, coordination, or a similar support-focused role.
• Strong communication skills, verbal and written.
• Highly organised with excellent time management.
• Confident using Microsoft Office applications.
• Detail-oriented with a focus on accuracy and quality.
• Experience in or familiarity with equipment hire or engineering support is beneficial.

Responsibilities

• Manage engineer workloads, daily schedules, overtime and client communications.
• Oversee job documentation, quotations, invoicing, stock management and parts supply.
• Provide admin support to the hire desk, handling enquiries, contracts, logistics and telesales.
• Ensure equipment meets LOLER and PDI compliance.
• Coordinate parts enquiries and supplier relationships, maintain stock records.
• Monitor driver, vehicle and fleet compliance and audit records.
• Coordinate visitors and contractors: sign-in, documentation, safety and PPE.
• Provide general admin and customer support with GDPR compliance.

Skills

Strong communication skills

Highly organised

Time management

Attention to detail

Independent working

Tools

Microsoft Office

Xero

Job description

Hire Controller

Salary: £35,000 to £37,000

Hours: Monday to Friday 8am to 5:30pm

We are looking for an experienced Hire Controller to join a busy and established team in Essex. This is an excellent opportunity for someone with a strong background in the powered access industry who enjoys working in a fast-paced environment and delivering outstanding customer service.

Key Responsibilities

• Manage engineer workloads, daily schedules, overtime and client communications to ensure smooth and efficient operations.
• Oversee job documentation, quotations, invoicing, stock management and the timely supply of parts.
• Provide administrative support to the hire desk, handling customer enquiries, contracts, logistics and telesales activities.
• Ensure all hire equipment meets required compliance standards, including LOLER and PDI requirements.
• Coordinate parts enquiries and supplier relationships, while maintaining accurate stock records, including van stock.
• Monitor driver, vehicle and fleet compliance, ensuring all tracking and audit records are kept up to date.
• Coordinate the management of visitors and contractors, including sign-in procedures, required documentation, health and safety and PPE.
• Provide general administrative and customer support, ensuring GDPR requirements are followed while maintaining a high standard of organisation, accuracy and attention to detail.

Skills & Experience Required

• Proven background in administration, coordination, or a similar support-focused role.
• Strong communication skills, with the ability to communicate clearly and professionally both verbally and in writing.
• Highly organised, with excellent time management and the ability to prioritise competing tasks effectively.
• Confident using technology and a range of Microsoft Office applications.
• Comfortable working independently, managing responsibilities with minimal supervision, and remaining effective in a fast-paced environment.
• Thorough and detail-oriented, with a strong focus on accuracy and quality.
• Familiarity with Xero would be an advantage, although full training will be provided.
• Previous experience within the equipment hire industry or in an engineering support role would be beneficial.

Benefits

• Free parking
• Ongoing training
• Pension scheme