Hire Controller

Neos Recruitment Ltd; Lancashire; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Bonus

Excellent benefits

Job summary

NEOS Engineering Recruitment are recruiting for a Hire Controller in Liverpool. The role focuses on managing hire enquiries, preparing quotations and coordinating plant availability and deliveries to ensure customers receive equipment on time.

The position offers a competitive salary (£30,000 - £38,000) plus bonus and excellent benefits, with Monday to Friday hours at a busy depot. A proactive, customer-focused approach and experience in plant/tool hire are essential.

Qualifications

• Experience in plant/tool hire or related industry.
• Excellent customer service and communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Good IT skills; experience with hire management systems is advantageous.
• Previous experience as Hire Controller or similar role.

Responsibilities

• Manage incoming hire enquiries via phone and email.
• Prepare quotations and convert enquiries into hires.
• Coordinate plant availability, transport and collections.
• Liaise with customers, drivers and engineers to ensure smooth delivery of equipment.
• Build and maintain strong customer relationships.
• Process hire contracts, off-hires and related paperwork.
• Work with depot team to maximise fleet utilisation.
• Deliver excellent customer service throughout the hire process.

Skills

Customer service

Communication

Organisational skills

Proactive attitude

Multi-tasking

Team work

Tools

Hire management systems

Job description

Hire Controller

Liverpool

£30,000 - £38,000 + Bonus + Excellent Benefits

NEOS Engineering Recruitment are working with a well-established and growing plant hire business looking to appoint an experienced Hire Controller to join their busy depot in Liverpool.

This is an excellent opportunity for someone with experience in plant hire, tool hire, powered access, lifting, welfare, accommodation or a similar hire environment who enjoys building customer relationships and delivering outstanding service.

You'll be joining a friendly, supportive team where no two days are the same, playing a key role in ensuring customers receive the right equipment, on time, every time.

The Role

• Managing incoming hire enquiries via phone and email.
• Preparing quotations and converting enquiries into hires.
• Coordinating plant availability, transport and collections.
• Liaising with customers, drivers and engineers to ensure smooth delivery of equipment.
• Building and maintaining strong customer relationships.
• Processing hire contracts, off-hires and associated paperwork.
• Working closely with the depot team to maximise fleet utilisation.
• Delivering excellent customer service throughout the hire process.

The Person

• Previous experience as a Hire Controller, Hire Desk Controller, Hire Coordinator or Rental Controller.
• Experience within plant hire, tool hire, powered access, lifting, welfare, accommodation, generators or a related hire industry is highly desirable.
• Excellent customer service and communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive and positive attitude.
• Good IT skills and experience using hire management systems is advantageous.

What's on Offer

• £30,000 - £38,000 Basic Salary
• Performance Bonus
• Company Pension
• Ongoing Training & Development
• Career Progression Opportunities
• Monday to Friday
• Stable, Growing Business

If you're an experienced Hire Controller looking to join a business that values its people and offers genuine career progression, we'd love to hear from you.

Apply today or contact NEOS Engineering Recruitment for more information.