Hire Controller

NEOS Recruitment; Liverpool; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Performance Bonus

Company Pension

Ongoing Training & Development

Career Progression Opportunities

Monday to Friday

Job summary

NEOS Engineering Recruitment are looking for an experienced Hire Controller to join their depot in Liverpool. The role offers £30,000 - £38,000 plus bonus and excellent benefits and is ideal for someone with plant/tool hire, powered access or related experience who enjoys building strong customer relationships.

You will manage enquiries, coordinate availability, liaise with customers and drivers, and ensure on-time delivery of equipment while providing outstanding service.

Qualifications

• Experience in plant hire, tool hire, powered access or related hire environments.
• Excellent customer service and communication skills.
• Strong organisational skills with ability to manage multiple priorities.

Responsibilities

• Manage incoming hire enquiries via phone and email.
• Prepare quotations and convert enquiries into hires.
• Coordinate plant availability, transport and collections.
• Liaise with customers, drivers and engineers for smooth delivery.
• Build and maintain strong customer relationships.
• Process hire contracts, off-hires and paperwork.
• Work with depot team to maximise fleet utilisation.
• Deliver excellent service throughout the hire process.

Skills

Customer service

Communication

Organisation

Proactive attitude

IT skills

Tools

Hire management systems

Job description

Hire Controller

Liverpool

£30,000 - £38,000 + Bonus + Excellent Benefits

NEOS Engineering Recruitment are working with a well-established and growing plant hire business looking to appoint an experienced Hire Controller to join their busy depot in Liverpool.

This is an excellent opportunity for someone with experience in plant hire, tool hire, powered access, lifting, welfare, accommodation or a similar hire environment who enjoys building customer relationships and delivering outstanding service.

You'll be joining a friendly, supportive team where no two days are the same, playing a key role in ensuring customers receive the right equipment, on time, every time.

The Role

• Managing incoming hire enquiries via phone and email.
• Preparing quotations and converting enquiries into hires.
• Coordinating plant availability, transport and collections.
• Liaising with customers, drivers and engineers to ensure smooth delivery of equipment.
• Building and maintaining strong customer relationships.
• Processing hire contracts, off-hires and associated paperwork.
• Working closely with the depot team to maximise fleet utilisation.
• Delivering excellent customer service throughout the hire process.

The Person

• Previous experience as a Hire Controller, Hire Desk Controller, Hire Coordinator or Rental Controller.
• Experience within plant hire, tool hire, powered access, lifting, welfare, accommodation, generators or a related hire industry is highly desirable.
• Excellent customer service and communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive and positive attitude.
• Good IT skills and experience using hire management systems is advantageous.

What's on Offer

• £30,000 - £38,000 Basic Salary
• Performance Bonus
• Company Pension
• Ongoing Training & Development
• Career Progression Opportunities
• Monday to Friday
• Stable, Growing Business

If you're an experienced Hire Controller looking to join a business that values its people and offers genuine career progression, we'd love to hear from you.

Apply today or contact NEOS Engineering Recruitment for more information.