Hire Controller — Customer Ops & Growth (Profit Share)

Mainline Tool and Plant Hire; United Kingdom; On-site; Full time

Job description

Job Details

Location: Swadlincote, DE11 9DF

Salary: Competitive

Job Type: Full Time, permanent

About Us

Established in 1982, Mainline Group is one of the UK’s leading providers of specialist Powered Access, Lifting, and Handling equipment. Our loyal staff are vital to the success of our business and we seek to reward them with industry leading levels of remuneration including sharing the company profits that they helped generate.

We operate one of the youngest and most up-to-date hire fleets within the UK today and this is supported by highly skilled staff who receive continuous training and development. Whilst we work hard, we also have a relaxed and friendly atmosphere where colleagues look out for each other. We prioritise a work-life balance and want our employees to have a fantastic family life which is why we almost never work weekends!

Hire Controller – The Role

As a Hire Controller, you will play a key role in ensuring the smooth and efficient running of our hire operations. This fast‑paced and customer‑focused position will have you coordinating equipment hires from start to finish: managing enquiries and preparing quotations, organising deliveries, and maintaining accurate records. You’ll be at the heart of our daily operations.

You’ll work closely with our transport, operations, and workshop teams to ensure our customers receive the highest level of service and that our equipment is delivered safely, on time, and in excellent condition. This role is ideal for someone who thrives in a busy environment, enjoys problem‑solving, and takes pride in delivering exceptional customer service.

Responsibilities

• Act as the main point of contact for customers, handling hire enquiries by phone, email, and in person
• Provide accurate quotations and hire agreements in line with company pricing and availability
• Coordinate the delivery and collection of equipment with the transport and operations teams
• Liaise with the workshop to ensure all equipment is ready for hire and meets safety standards
• Manage off-hire requests, extensions, and contract amendments promptly
• Build and maintain strong relationships with both new and existing customers
• Maintain accurate records within the hire management system, ensuring compliance with company procedures
• Proactively maximise hire opportunities and fleet utilisation
• Handle customer issues or complaints professionally, escalating where necessary

Qualifications and Personal Attributes

• Brings energy, enthusiasm, and a genuine passion for delivering great customer service
• Natural communicator who enjoys working with people and thrives in a busy, fast‑paced environment
• Real interest in the hire industry and a desire to build a long‑term career at the hire desk
• Attention to detail, strong organisational skills, and the ability to stay calm under pressure
• Team player who’s motivated, proactive, and ready to get stuck in wherever needed

Benefits

• Competitive remuneration package including profit share
• Supportive working environment
• Chance to work within a friendly, experienced team
• Professional development opportunities
• Strong team culture that is supportive and collaborative
• A growing company with real potential for career progression and personal development

We are an equal opportunities employer and are proud of our local community; we welcome applications from anyone who feels they have the relevant experience and skills required to make a positive contribution to our business.