Customer-Focused Hire Controller — Basildon Depot

Lloyds British Group Ltd; Basildon; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

26 days’ holiday plus bank holidays

Company pension scheme

Life assurance

Voluntary Health Cash Plan

Employee Assistance Programme

Job summary

Speedy is hiring Hire Controllers in Basildon for permanent and 12-month fixed-term contracts starting ASAP. You’ll be at the heart of depot operations, managing customer enquiries and hire orders to ensure customers get the equipment they need, when and where they need it.

You’ll coordinate with drivers and the depot team, build strong customer relationships, and keep records accurate. A positive, proactive mindset and strong organisation are essential.

Qualifications

• Experience in the hire industry, customer service, sales or a similar operational environment.
• Great communication and relationship-building skills.
• Strong organization and the ability to juggle multiple priorities.
• A practical, solutions-focused approach to problems.

Responsibilities

• Managing customer enquiries and hire orders from start to finish.
• Building great relationships with customers and delivering excellent service.
• Coordinating equipment availability, deliveries and collections.
• Working closely with drivers, engineers and wider depot team.
• Resolving customer queries quickly and professionally.
• Keeping hire information and system records accurate and up to date.

Skills

Customer service

Communication

Organisation

IT systems

Full UK driving licence

Job description

Speedy is hiring Hire Controllers in Basildon for permanent and 12-month fixed-term contracts starting ASAP. You’ll be at the heart of depot operations, managing customer enquiries and hire orders to ensure customers get the equipment they need, when and where they need it.

You’ll coordinate with drivers and the depot team, build strong customer relationships, and keep records accurate. A positive, proactive mindset and strong organisation are essential.