Hire Controller: Frontline Ops & Customer Service

Speedy Hire; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Holiday entitlement: 26 days + bank

Life assurance

Pension scheme

Canteen facilities

Employee discounts across Speedy

Training and development opportunities

Health plan / EAP

Green commute initiative

Job summary

Speedy Hire in London is hiring a Hire Controller to manage the end-to-end hire process, from order to delivery and collection, coordinating with depot teams to meet customer needs.

The role is desk-based, with strong emphasis on organisation, communication, and teamwork across stock, drivers and engineers to minimise delays.

You will work Monday to Friday, with a view to delivering excellent service and supporting our ESG and People First initiatives.

Qualifications

• Strong organisational skills.
• Strong communication skills, both verbal and written.
• Adaptability and a willingness to learn.
• Commitment to develop professionally.
• Valid driving licence.
• Experience in hire industry or similar sales/operational role.
• Ability to support ESG strategy – Decade to Deliver.

Responsibilities

• Coordinate the complete hire process from order to delivery and collection.
• Liaise with depot stock teams, drivers and engineers to fulfil customer needs.
• Build relationships to ensure consistent high levels of service.

Skills

Strong organisational skills

Strong communication

Adaptability

Willingness to learn

Driving licence

Hire industry experience

ESG awareness

Job description

Speedy Hire in London is hiring a Hire Controller to manage the end-to-end hire process, from order to delivery and collection, coordinating with depot teams to meet customer needs.

The role is desk-based, with strong emphasis on organisation, communication, and teamwork across stock, drivers and engineers to minimise delays.

You will work Monday to Friday, with a view to delivering excellent service and supporting our ESG and People First initiatives.