Hire Controller: Customer-Centric Ops & Fulfillment

Lloyds British Group Ltd; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Life assurance

Pension Scheme

Discount across Speedy brand

Training and career progression

Job summary

Speedy Group UK&I is seeking a Hire Controller for its West London depot. You will manage the end-to-end hire process, from order intake to delivery and collection, while liaising with stock, drivers and engineers to meet customer needs. The role is desk-based and integral to frontline sales and service excellence.

You'll work as part of a team with strong emphasis on relationship building, ESG delivery, and continuous development, with options for flexible and hybrid working arrangements.

Qualifications

• Strong organisational skills.
• Excellent verbal and written communication.
• Commitment to learn and develop.

Responsibilities

• Coordinate the entire hire process from taking the order to delivery and collection.
• Liaise with all depot departments to meet customer needs and ensure satisfaction.
• Work desk-based and collaborate with stock teams, drivers and engineers to fulfil equipment requests.

Skills

Organisational skills

Communication skills

Learning mindset

Driving licence

Hire industry experience

ESG strategy awareness

Job description

Speedy Group UK&I is seeking a Hire Controller for its West London depot. You will manage the end-to-end hire process, from order intake to delivery and collection, while liaising with stock, drivers and engineers to meet customer needs. The role is desk-based and integral to frontline sales and service excellence.

You'll work as part of a team with strong emphasis on relationship building, ESG delivery, and continuous development, with options for flexible and hybrid working arrangements.