Hire Controller: Frontline Coordinator & Customer Champion

Lloyds British Group Ltd; Tamworth; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Life assurance

Pension Scheme

95% discount across the Speedy brand

Training and career progression

Voluntary Health Cash Plan

My Staff Shop discounts

Green Commute Initiative

Employee Assistance Program (EAP)

Job summary

Speedy Group is seeking a Hire Controller in Tamworth to manage the end-to-end hire process from order to delivery and collection. The role is desk-based within the depot and requires strong organisation and communication skills to liaise with stock teams, drivers and engineers to meet customer needs.

You will be responsible for delivering excellent customer service, supporting the ESG agenda, and building relationships across the depot.

Qualifications

• Strong organisational skills and clear communication are essential.
• Ability to learn quickly and develop within the role.
• Driving licence is required.
• Experience in hire industry or similar sales/operational role preferred.
• Able to support the business unit to deliver ESG Strategy.”

Responsibilities

• Coordinate the full hire process from order to delivery and collection.
• Work with depot teams to meet customer needs and ensure satisfaction.
• Maintain regular contact with stock, drivers and engineers to minimise delays.

Skills

Organisational skills

Communication skills

Learning mindset

Driving licence

Hire industry experience

ESG strategy support

Job description

Speedy Group is seeking a Hire Controller in Tamworth to manage the end-to-end hire process from order to delivery and collection. The role is desk-based within the depot and requires strong organisation and communication skills to liaise with stock teams, drivers and engineers to meet customer needs.

You will be responsible for delivering excellent customer service, supporting the ESG agenda, and building relationships across the depot.