Hire Controller

Boels Rental Germany GmbH; Gloucester; On-site; GBP 22,000 - 26,000; Full time

Job summary

Boels Rental Germany GmbH in Gloucester is seeking a customer-focused branch assistant to help customers pick the right equipment, from excavators to power tools, and to deliver exceptional service in branch. You will handle inquiries by phone, email and in person, process rental orders and contracts, coordinate collections and returns, and identify additional products that could benefit customers.

Join a welcoming team and ensure fast, professional service at every touchpoint, contributing to

Responsibilities

• Advise customers on the right equipment for their projects, from excavators to power tools
• Handle customer enquiries via phone, email and in the branch
• Process rental orders, quotations and contracts accurately from start to finish
• Coordinate equipment collections and returns, ensuring a smooth customer experience
• Identify additional equipment and products that could benefit customers
• Resolve customer queries and problems quickly and effectively
• Work closely with your colleagues to keep the branch organised and welcoming
• Ensure customers receive fast, professional and friendly service at every touchpoint

Job description

Your responsibilities

• Advise customers on the right equipment for their projects, from excavators to power tools
• Handle customer enquiries via phone, email and in the branch
• Process rental orders, quotations and contracts accurately from start to finish
• Coordinate equipment collections and returns, ensuring a smooth customer experience
• Identify additional equipment and products that could benefit customers
• Resolve customer queries and problems quickly and effectively
• Work closely with your colleagues to keep the branch organised and welcoming
• Ensure customers receive fast, professional and friendly service at every touchpoint