Hire Controller

Sunbelt Rentals UK & Ireland; Dunstable; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading FTSE100 company as a Hire Controller in Dunstable, where you'll play a crucial role in customer service. Your responsibilities will include managing customer orders, building relationships, and ensuring an excellent service experience. With a competitive rewards package and opportunities for growth, this role is ideal for those with a customer service background who want to make a tangible impact.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Comprehensive pension scheme

Qualifications

• Background in customer service, ideally with industry experience.
• Ability to build relationships and understand customer needs.
• Strong communication skills via phone, email, and online.

Responsibilities

• Manage customer orders from enquiry to post-hire feedback.
• Maximize upselling opportunities using product knowledge.
• Deliver best-in-class service and improve customer experience.

Skills

Customer Relationship Management

Communication

Problem Solving

Job description

Customer Services - It’s a People Thing

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Hire Controller, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

In the role of Hire Controller, you'll be responsible for delivering a best-in-class service while using your product knowledge to maximize upselling opportunities. Your days will involve communicating with customers via telephone, email, and website requests. You’ll manage each order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think on your feet and use your initiative to ensure we deliver an excellent experience and continuously improve our service.

This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.

What we offer

Join a highly successful FTSE100 company—the UK’s largest equipment rental provider. We offer an industry-leading rewards package, including a generous holiday allowance (with options to buy and sell annual leave), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.