Hire Controller

Speedy Hire; Ashford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hire provider in the UK is seeking a Hire Controller in Ashford. This role involves managing the hire process, ensuring customer satisfaction, and collaborating with various departments. The ideal candidate will possess strong organisational and communication skills, along with relevant industry experience. The company offers a supportive environment with opportunities for career progression and a range of employee benefits.

Benefits

26 days holiday plus bank holidays

Life assurance

Pension scheme

Canteen facilities

95% discount across the Speedy brand

Opportunities for training and development

Voluntary Health Cash Plan

My Staff Shop discounts

Green Commute Initiative

Employee Assistance Program

Qualifications

• Strong organisational skills are essential.
• Excellent verbal and written communication skills required.
• Previous experience in the hire industry or similar roles is needed.

Responsibilities

• Manage the entire hire process from order to delivery and collection.
• Collaborate with stock teams, drivers, and engineers to ensure service.
• Build strong relationships with customers to ensure satisfaction.

Skills

Organisational skills

Communication skills

Adaptability

Education

Experience in the hire industry or similar sales/operational roles

Job description

Speedy is the UK’s leading hire provider, offering the widest range of tools, specialist hire equipment, plant, and support services – everything for every job!

Job Title - Hire Controller

Location - Ashford

Working Hours - Monday to Friday, 07:30 - 17:00 (42 hours per week)

Based in the depot, the Hire Controller plays a vital role in operations, sales, and customer service. Building strong relationships is key, as the Hire Controller manages the entire hire process from order to delivery and collection, coordinating with various depot departments to meet customer needs and ensure satisfaction.

On a daily basis, you will work at a desk, collaborating with other departments, including stock teams, drivers, and engineers, to ensure equipment availability and prompt service.

To succeed in this role, you will need:

1. Strong organisational skills
2. Excellent verbal and written communication skills
3. Adaptability
4. A commitment to learning and development
5. A valid driving license
6. Previous experience in the hire industry or similar sales/operational roles
7. The ability to support your team in delivering our ESG Strategy – Decade to Deliver

What We Offer

• 26 days holiday plus bank holidays
• Life assurance
• Pension scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development, and career progression
• Voluntary Health Cash Plan
• My Staff Shop discounts and offers
• Green Commute Initiative for cycling to work
• PAM Employee Assistance Program (EAP) for confidential support and counselling

Speedy promotes a healthy work-life balance, offering flexible and hybrid working arrangements, including flexible start and finish times, shorter days, term-time hours, and job sharing, to support our colleagues' wellbeing.

We provide a clear career progression pathway within the Speedy Group, helping you understand your future growth opportunities.

Please note: We may close applications early if we receive a high volume of applicants. We recommend submitting your application promptly.

Some roles may require a DBS, Credit, or Security Clearance check.

Speedy is an equal opportunity employer, embracing diversity and fostering an inclusive environment where everyone can excel.

For our ESG policies, visit: https://www.speedyservices.com/esg/governance

We consider all applicants regardless of ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability. Proof of right to work in the UK is required at the start of employment.