Hire Controller

Sunbelt Rentals Careers; Thatcham; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a leading equipment rental provider as a Hire Controller, where you'll excel in customer service and relationship building. This role offers a chance to impact customer experiences positively while working in a supportive, team-oriented environment. With a focus on continuous improvement and training, you'll thrive in a dynamic setting with ample opportunities for growth.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Great pension scheme

Qualifications

• Proven experience in a customer service role.
• Exceptional communication skills with the ability to engage customers.
• Experience in the hire or construction industry is advantageous.

Responsibilities

• Deliver best-in-class customer service and manage orders.
• Communicate with customers via phone, email, and website.
• Maximize upselling opportunities and build relationships.

Skills

Communication

Negotiating

Customer Service

Initiative

Teamwork

Flexibility

Tools

MS Office

Job description

About The Role

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Hire Controller, you’ll be responsible for delivering a best-in-class service, using your product knowledge and expertise to maximize upselling opportunities. Your days will involve communicating with customers via phone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think on your feet and use your initiative to ensure we provide the best customer experience and continuously improve our service.

This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, operational, service-focused business.

What we offer: You’ll join a highly successful FTSE100 company, the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including generous holiday allowance (with buy/sell options), life assurance, retail discounts, employee recognition awards, and a great pension scheme.

About You

If you join us, we’ll provide everything you need and support your success. We’ll discuss your training and development needs and your career aspirations.

To succeed as a Hire Controller, you should have:

• Proven experience in a customer service role, handling inbound order/sales enquiries, successfully completing transactions and satisfying customers

• Experience in the hire or construction industry is advantageous but not essential

• Experience developing product knowledge and understanding our product range and business

• Exceptional communication skills, including negotiating and influencing, with the ability to engage and build relationships with internal and external customers

• Good judgment and initiative to make decisions aligned with company policies and pricing structures

• Supportive team player with a collaborative approach

• Flexible, adaptable, and able to manage multiple tasks in a fast-paced environment, maintaining high accuracy standards

• A commitment to continuous improvement, proactively suggesting and implementing process and service enhancements

• Proficiency in MS Office and enthusiasm for learning new IT systems

About Us

Sunbelt Rentals is a leader in equipment rentals across the UK, Ireland, US, and Canada, with specialist operations in Europe. We serve various sectors including construction, industrial, energy, infrastructure, government, and events. Our teams make the impossible possible and turn what if into what is.

Our people are our greatest asset. We trust you to look after our customers, and in return, we support you with a diverse, inclusive culture of fairness and respect. Your health and wellbeing are important to us, with initiatives like mental health campaigns, first-aider programs, and access to support services.