Hire and Sales Co-ordinator

Speedy Hire Plc.; St Helens; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

26 days holiday

Life assurance

Pension scheme

On-site canteen facilities

Speedy staff discount

Training and progression opportunities

Health cash plan

Staff shop discounts

Cycle to work scheme

Employee assistance programme

Job summary

Speedy Hire Plc. in Haydock is seeking a Hire and Sales Coordinator to be the first point of contact for customers, handling inbound calls and emails, and coordinating requests from start to finish.

This office-based, Monday to Friday role offers a structured 37.5-hour week, opportunities to contribute to business growth, and access to training and career development within a supportive Speedy network.

Qualifications

• Previous experience in a customer service or sales support environment.
• Proven experience handling inbound customer calls.
• Excellent communication skills, both verbal and written.
• Strong customer service skills with ability to build rapport and develop relationships.
• Proficiency in Microsoft Office applications, particularly Outlook, Word and Excel.
• Experience using CRM systems and maintaining accurate customer records.
• Strong organisational skills with the ability to multitask and prioritise workloads.
• A proactive approach with the confidence to use initiative and make decisions.
• A collaborative mindset and a desire to contribute to a positive team culture.
• A drive to identify opportunities and support business growth.
• The ability to support your business unit/team in delivering our ESG Strategy – Decade to Deliver

Responsibilities

• Be the first point of contact for customers, handling inbound calls and emails.
• Coordinate customer requests from start to finish and work with the Speedy network to deliver an exceptional experience.

Skills

Customer service

CRM systems

MS Office

Communication

Organisational skills

Team player

Tools

Microsoft Excel

Microsoft Word

Outlook

CRM software

Job description

Hire and Sales Coordinator – Haydock (Office Based)

Monday to Friday | 08:30 – 17:00 | 37.5 Hours Per Week

Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job.

Do you have a passion for delivering outstanding customer service and building strong customer relationships? At Speedy, we put our customers at the heart of everything we do, and we're looking for a motivated and customer-focused individual to join our team as a Hire and Sales Coordinator based at our Haydock office.

About The Role

As a Hire and Sales Coordinator, you will be the first point of contact for our customers, managing inbound calls and email enquiries, taking ownership of customer requests from start to finish, and working closely with colleagues across the Speedy network to deliver an exceptional customer experience.

This is a fast-paced, office-based role where you'll build lasting customer relationships, identify opportunities to support business growth, and ensure all customer requirements are fulfilled efficiently and professionally.

What You'll Need

To Be Successful In This Role, You'll Have

• Previous experience in a customer service or sales support environment
• Proven experience handling inbound customer calls
• Excellent communication skills, both verbal and written
• Strong customer service skills with the ability to build rapport and develop relationships
• Proficiency in Microsoft Office applications, particularly Outlook, Word and Excel
• Experience using CRM systems and maintaining accurate customer records
• Strong organisational skills with the ability to multitask and prioritise workloads
• A proactive approach with the confidence to use initiative and make decisions
• A collaborative mindset and a desire to contribute to a positive team culture
• A drive to identify opportunities and support business growth
• The ability to support your business unit/team in delivering our ESG Strategy – Decade to Deliver

What We Offer

We provide all the training and support you need to succeed. Our dedicated product and systems training teams will help you develop the knowledge and skills required for the role, while our commitment to internal development creates genuine opportunities for career progression.

Benefits Include

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension scheme
• On-site canteen facilities
• 95% discount across the Speedy brand
• Training, development and career progression opportunities
• Voluntary Health Cash Plan
• My Staff Shop – discounts and offers across a wide range of retailers
• Green Commute Initiative – cycle to work scheme
• PAM Employee Assistance Programme (EAP), offering free and confidential support for wellbeing, legal and financial matters

At Speedy, we're committed to putting our People First and creating an environment where everyone can thrive and develop their career.

Some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.

The Speedy Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone can perform at their best.

All applicants must have the right to work in the UK before commencing employment.

Please be aware that some roles withinThe Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.

Link below to our policies in line with our ESG Governance.

https://www.speedyservices.com/esg/governance

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.