Hire and Sales Coordinator

Lloyds British Group Ltd; New Boston; Remote; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

26 days' annual leave plus bank tohols

Life assurance

Pension scheme

Employee assistance programme

Discount platform

Training and progression opportunities

Supportive team environment

Job summary

Speedy Hire in Haydock is seeking a Hire and Sales Coordinator to support customers, manage hire inquiries, and identify opportunities to grow the business through proactive service and sales activity.

You will build relationships with new and existing customers, coordinate hires with depots and operations, and drive sales through excellent customer experience in a fast-paced environment.

This full-time, on-site role offers a competitive salary and a comprehensive benefits package.

Qualifications

• Experience in customer service, sales support or hire desk roles is required.
• Strong communication skills and ability to build relationships with customers and colleagues.
• Proactive, customer-focused approach with good organisational skills.

Responsibilities

• Manage customer hire enquiries, bookings, extensions and off-hires.
• Provide excellent customer service by telephone, email and internal systems.
• Build and maintain relationships with new and existing customers.

Skills

Customer service

Sales administration

Hire desk

Customer-facing role

Job description

Speedy Hire is the UK's leading provider of tools, specialist equipment and support services, with a reputation for delivering exceptional customer service.

At Speedy, we're proud of our people and the difference they make every day. Whether supporting customers, working with colleagues or finding solutions to challenges, our teams are at the heart of everything we do.

We have an exciting opportunity for a

Hire and Sales Coordinator

to join our busy team based in

Hire and Sales Coordinator – Haydock

Location: Haydock, Merseyside

Working Hours: 37.5 hours per week, Monday to Friday

Contract: Permanent, Full Time

Speedy Hire is the UK's leading provider of tools, specialist equipment and support services, with a reputation for delivering exceptional customer service.

At Speedy, we're proud of our people and the difference they make every day. Whether supporting customers, working with colleagues or finding solutions to challenges, our teams are at the heart of everything we do.

We have an exciting opportunity for a

Hire and Sales Coordinator

to join our busy team based in

Haydock

As a Hire and Sales Coordinator, you'll play a key role in supporting our customers, managing hire enquiries and identifying opportunities to grow our business through excellent service and proactive sales activity.

You'll be responsible for building strong relationships with new and existing customers, understanding their requirements and ensuring they receive the right equipment and solutions to meet their needs.

Working closely with our sales, hire and operational teams, you'll help ensure the smooth running of our hire processes while maximising sales opportunities and delivering a first-class customer experience.

This is a fantastic opportunity for someone who enjoys working with people, has a commercial mindset and thrives in a busy, fast-paced environment.

• Managing customer hire enquiries, bookings, extensions and off-hires.
• Providing excellent customer service by telephone, email and through our internal systems.
• Building and maintaining strong relationships with new and existing customers.
• Proactively identifying sales opportunities and promoting Speedy's products and services.
• Preparing quotations, processing hire orders and ensuring documentation is completed accurately.
• Working closely with depots, transport and operational teams to coordinate equipment availability, deliveries and collections.
• Following up on quotations and customer enquiries to maximise sales conversions.
• Supporting customer retention by maintaining regular contact and understanding future hire requirements.
• Identifying opportunities to increase revenue through additional hire products and services.
• Resolving customer queries promptly and professionally.
• Maintaining accurate customer records and updating internal systems.
• Supporting the wider team to achieve sales targets, service levels and operational objectives.
• Ensuring compliance with company procedures and promoting safe working practices.

We're looking for someone who has:

• Previous experience in customer service, sales administration, hire desk or a similar customer-facing role.
• Excellent communication skills and the confidence to build relationships with customers and colleagues.
• A proactive, positive and customer-focused approach.
• Good commercial awareness and the confidence to identify sales opportunities.
• Strong organisational skills and the ability to manage competing priorities.
• Experience handling customer enquiries, preparing quotations or processing orders.
• Good IT skills and confidence using customer management systems.
• Strong attention to detail and a solutions-focused mindset.
• The ability to work independently while contributing positively to a wider team.
• A willingness to learn and develop new skills.

Experience within the

plant, tool or equipment hire industry

would be beneficial, but isn't essential. We're just as interested in your customer service skills, sales ability and enthusiasm to succeed.

At Speedy Hire, we believe our people are our biggest asset, and we're committed to supporting your development and rewarding your contribution.

Our benefits include:

• Competitive salary
• 26 days' annual leave plus bank holidays
• Life assurance
• Pension scheme
• Employee assistance programme
• Access to our employee benefits and discount platform
• Training, development and career progression opportunities
• A supportive team environment where your contribution is valued

If you're passionate about customer service, enjoy building relationships and have a flair for sales, we'd love to hear from you.

Whether you're experienced in the hire industry or looking to bring your customer service and sales skills into a new environment, this could be the opportunity for you.

Speedy Hire is an equal opportunities employer. We're committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.

Applicants must have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this role.