Highways Streetworks & Permits Coordinator

Buckinghamshire Council; Aylesbury; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Pension scheme

Discounts on cafés/restaurants/shops

Job summary

Buckinghamshire Council seeks an Assistant Network Coordination Officer to support Streetworks coordination across the highway network. You will handle enquiries, maintain data, and assist decision-making within the Highways & Technical Services team.

You will engage with utilities, contractors, councillors and residents, ensuring timely information and compliance with permit and lane rental schemes. A proactive, well-organised approach will be valued.

Qualifications

• Well-organised and motivated with a regulatory service mindset.
• Strong communication and interpersonal skills for engagement with utilities, contractors, councillors and the public.
• Comfortable working with data and digital systems; able to research, analyse and present information accurately.

Responsibilities

• Coordinate and support Streetworks activity in line with statutory and council requirements.
• Handle routine enquiries from utility companies, contractors, councillors and the public via phone, email and digital platforms.
• Manage Streetworks enquiries via the customer contact centre, FixMyStreet and Alloy.
• Respond to calls on the permit line and direct matters to the appropriate officer.
• Assist in investigating Streetworks issues and accelerate non-compliance where possible.
• Research, collate and maintain accurate data and records to support team activities.
• Prepare reports, correspondence and documentation to standards and timescales.
• Support communication and information sharing with internal and external stakeholders.

Skills

Organised

Communication skills

Interpersonal skills

ICT skills

Microsoft Office

Data handling

Tools

FixMyStreet

Alloy

Microsoft Office

Job description

Buckinghamshire Council seeks an Assistant Network Coordination Officer to support Streetworks coordination across the highway network. You will handle enquiries, maintain data, and assist decision-making within the Highways & Technical Services team.

You will engage with utilities, contractors, councillors and residents, ensuring timely information and compliance with permit and lane rental schemes. A proactive, well-organised approach will be valued.