Assistant Network Coordination Officer

Buckinghamshire Council; Aylesbury; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Pension scheme

Discounts on cafés/restaurants/shops

Job summary

Buckinghamshire Council seeks an Assistant Network Coordination Officer to support Streetworks coordination across the highway network. You will handle enquiries, maintain data, and assist decision-making within the Highways & Technical Services team.

You will engage with utilities, contractors, councillors and residents, ensuring timely information and compliance with permit and lane rental schemes. A proactive, well-organised approach will be valued.

Qualifications

• Well-organised and motivated with a regulatory service mindset.
• Strong communication and interpersonal skills for engagement with utilities, contractors, councillors and the public.
• Comfortable working with data and digital systems; able to research, analyse and present information accurately.

Responsibilities

• Coordinate and support Streetworks activity in line with statutory and council requirements.
• Handle routine enquiries from utility companies, contractors, councillors and the public via phone, email and digital platforms.
• Manage Streetworks enquiries via the customer contact centre, FixMyStreet and Alloy.
• Respond to calls on the permit line and direct matters to the appropriate officer.
• Assist in investigating Streetworks issues and accelerate non-compliance where possible.
• Research, collate and maintain accurate data and records to support team activities.
• Prepare reports, correspondence and documentation to standards and timescales.
• Support communication and information sharing with internal and external stakeholders.

Skills

Organised

Communication skills

Interpersonal skills

ICT skills

Microsoft Office

Data handling

Tools

FixMyStreet

Alloy

Microsoft Office

Job description

As an Assistant Network Coordination Officer, you will play an important role in supporting the smooth and effective coordination of Streetworks across our highway network. If you’re organised, proactive and motivated by work that contributes to a well‑managed and reliable service for residents, this could be the perfect opportunity for you.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.

Buckinghamshire Council’s Highways Services plays a vital role in supporting our communities, keeping the county moving and ensuring our transport network is safe, resilient and well‑managed. We’re ambitious, collaborative and committed to continuous improvement. Joining our Highways & Technical Services team means contributing to essential public services and working with a range of internal and external partners to deliver positive outcomes for residents, businesses and road users.

As part of our ambition to deliver the very best highways service for Buckinghamshire, we have recently reshaped our service, creating a stronger, more resilient and forward‑looking structure. This transformation reflects both local priorities and significant national developments in the sector. With new initiatives emerging, including the introduction of Lane Rental and wider changes to streetworks and network management, we are now investing in a range of new and exciting roles that will help us meet the needs of our communities today and into the future. These posts offer a genuine opportunity to shape how we manage and improve our network, drive innovation, and ensure we continue to deliver a high‑quality, safe and efficient highway

About the role

In this role, you’ll support the delivery of the Council’s Permit and Lane Rental Scheme and act as a key point of contact for enquiries relating to Streetworks. You’ll engage with a broad range of stakeholders, maintain accurate information, and support effective decision‑making within the team.

Key Responsibilities

• Coordinate and support Streetworks activity in line with statutory and council requirements.
• Handle routine enquiries from utility companies, contractors, councillors and the public across phone, email and digital platforms.
• Manage Streetworks enquiries via the customer contact centre, FixMyStreet and Alloy.
• Respond to calls on the Council’s permit line and direct matters to the appropriate officer.
• Assist in investigating Streetworks issues and accelerate potential non‑compliance.
• Research, collate and maintain accurate data and records to support team activities.
• Prepare reports, correspondence and documentation to agreed standards and timescales.
• Support communication and information sharing with internal and external stakeholders.

About you

You are a well‑organised and motivated individual with a strong interest in supporting the effective coordination of Streetworks activity across the highway network. You bring relevant experience that demonstrates your ability to work within structured processes, manage daily tasks efficiently and contribute to a regulatory service delivering statutory responsibilities.

You have good communication and interpersonal skills, enabling you to engage confidently with utilities, contractors, council colleagues, elected members and members of the public. You can explain information clearly, respond diplomatically to routine enquiries, and maintain a professional approach when handling customer queries or potential concerns.

You are comfortable working with data and digital systems, with the ability to research, analyse and present information accurately. You maintain precise records, draft clear written correspondence and follow established procedures to support decision‑making within the team. Your ICT skills, particularly in Microsoft applications, help you manage information effectively and produce high‑quality work.

You demonstrate strong organisational skills and can prioritise your workload to meet daily and weekly deadlines in a busy regulatory environment. You are proactive in identifying issues, seeking guidance where needed, and supporting improvements in processes and service delivery.

You take pride in delivering a high standard of service and model the Council’s values through your professionalism, collaborative approach and commitment to learning and development.

Other information

For further information on this role please see the attached job summary.

The postholder will be expected to be in the office at least two days a week if working full time.

Interview date: TBC

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, that our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well‑being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like‑minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Our Communities directorate works across the county to deliver a number of the key customer‑facing services that our residents, businesses and visitors rely on every day.

This directorate includes a wide range of services, including:

• collecting and disposing of waste and recycling
• maintaining our roads and Rights of Way network and parking
• ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers
• managing Country Parks
• leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy
• Licensing, Environmental Health and Trading Standards
• Cemeteries and Crematoria

The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment.

We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. This is an exciting time for us as we bring together the services previously run by five separate councils before Buckinghamshire Council was created. Whilst making major changes to contracts affecting residents across Bucks, we continue to focus on delivering great customer service. You will join us on our journey of continuous improvement - whether that’s through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work‑life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.