Highways Engagement Officer - WMF3139e

The Cumbria County Council; Kendal; On-site; GBP 34,000 - 35,000; Full time

Benefits offered by this job

Pension scheme

Enhanced annual leave

Perks and discounts

Job summary

Westmorland and Furness Council is seeking an experienced Highways Engagement Officer to join the Sustainable Transport and Highways service in Kendal. The role focuses on handling customer requests, providing specialist support, and maintaining systems to analyse data and trends that inform service improvements.

You will work in a team of up to 10, coordinating with internal and external stakeholders, with a flexible approach to work and a commitment to excellent customer service.

Qualifications

• Proactive, customer-focused approach.
• Excellent communication and interpersonal skills.
• Flexible team or individual working style.

Responsibilities

• Handle and respond to customer requests for the highways service.
• Analyse data and trends to inform customer needs and service improvements.
• Collaborate with internal and external stakeholders and service centre teams.
• Support maintenance and development of systems and processes.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Job reference REQ00000020347 Date posted 01/09/2026 Application closing date 21/09/2026 Location KENDAL Salary £34,434- £35,412 Package Blank Contractual hours 37 Basis Full time Attachments Blank

Job description

Location: Kendal
Contract Type: Permanent

About this opportunity

Westmorland and Furness Council, Sustainable Transport and Highways service, are looking for an experienced, motivated and friendly individual to join us as a Highways Engagement Officer. We are excited to offer this permanent opportunity covering the three locality areas of Westmorland and Furness Council, the post being based in Kendal.

The role will provide specialist support within the Highways service to ensure the effective management, handling and response to customer requests from service users. As part of the role you will work within a team of up to 10 people working alongside colleagues in the wider highways service, internal/external stakeholders and also the Council’s service centre, who act as the first point of contact for the highways service.

As part of the day to day use of systems you will have the opportunity to assist in the continuous development and maintenance of these systems and processes. Analysing relevant data, including trends/recommendations relating to customer needs, ensuring customer satisfaction is a priority.

Who we are looking for…

The ideal candidate will be proactive, a good communicator and have excellent customer service skills. A flexible approach to working as a team or individual is required and the ability to manage individual or team workloads in an ever changing environment.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

Application and Interview information

Closing date: 21/09/26

Interview date: 30/09/26 & 01/10/26

We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.

If you experience any technical difficulties applying for this role, please contact the HR Systems Team at [e-mail] .

For guidance on the recruitment process, FAQs, and useful tips for completing your application, please visit: Our Approach to Recruitment | Careers

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.