Highways Engagement Specialist — Customer & Data Focus

Westmorland and Furness Council; Kendal; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Competitive pension scheme

Enhanced annual leave allowance

Discounts schemes

Job summary

Westmorland and Furness Council is seeking a Highways Engagement Officer to join their Sustainable Transport and Highways service team based in Kendal. This permanent role involves managing customer requests, ensuring effective communication, and analyzing data to enhance service delivery.

The ideal candidate will possess strong customer service skills, be proactive, and work well within a team environment. The council offers a competitive pension scheme, enhanced leave, and various perks to support its employees.

Qualifications

• Experience in customer service within a public sector or local authority environment.
• Excellent communication and interpersonal skills.
• Proactive, flexible, and able to work both in teams and independently.

Responsibilities

• Provide support in managing customer requests related to highways.
• Analyze data and ensure customer satisfaction.
• Assist in maintaining and developing operational systems and processes.

Job description

Westmorland and Furness Council is seeking a Highways Engagement Officer to join their Sustainable Transport and Highways service team based in Kendal. This permanent role involves managing customer requests, ensuring effective communication, and analyzing data to enhance service delivery.

The ideal candidate will possess strong customer service skills, be proactive, and work well within a team environment. The council offers a competitive pension scheme, enhanced leave, and various perks to support its employees.