Highways Engagement & Customer Experience Officer

The Cumbria County Council; Kendal; On-site; GBP 34,000 - 35,000; Full time

Benefits offered by this job

Pension scheme

Enhanced annual leave

Perks and discounts

Job summary

Westmorland and Furness Council is seeking an experienced Highways Engagement Officer to join the Sustainable Transport and Highways service in Kendal. The role focuses on handling customer requests, providing specialist support, and maintaining systems to analyse data and trends that inform service improvements.

You will work in a team of up to 10, coordinating with internal and external stakeholders, with a flexible approach to work and a commitment to excellent customer service.

Qualifications

• Proactive, customer-focused approach.
• Excellent communication and interpersonal skills.
• Flexible team or individual working style.

Responsibilities

• Handle and respond to customer requests for the highways service.
• Analyse data and trends to inform customer needs and service improvements.
• Collaborate with internal and external stakeholders and service centre teams.
• Support maintenance and development of systems and processes.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Westmorland and Furness Council is seeking an experienced Highways Engagement Officer to join the Sustainable Transport and Highways service in Kendal. The role focuses on handling customer requests, providing specialist support, and maintaining systems to analyse data and trends that inform service improvements.

You will work in a team of up to 10, coordinating with internal and external stakeholders, with a flexible approach to work and a commitment to excellent customer service.