Highways Engagement Officer

Westmorland and Furness Council; Kendal; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Competitive pension scheme

Enhanced annual leave allowance

Discounts schemes

Job summary

Westmorland and Furness Council is seeking a Highways Engagement Officer to join their Sustainable Transport and Highways service team based in Kendal. This permanent role involves managing customer requests, ensuring effective communication, and analyzing data to enhance service delivery.

The ideal candidate will possess strong customer service skills, be proactive, and work well within a team environment. The council offers a competitive pension scheme, enhanced leave, and various perks to support its employees.

Qualifications

• Experience in customer service within a public sector or local authority environment.
• Excellent communication and interpersonal skills.
• Proactive, flexible, and able to work both in teams and independently.

Responsibilities

• Provide support in managing customer requests related to highways.
• Analyze data and ensure customer satisfaction.
• Assist in maintaining and developing operational systems and processes.

Job description

Job reference: WMF3059e

About this opportunity

Westmorland and Furness Council, Sustainable Transport and Highways service, are looking for an experienced, motivated and friendly individual to join us as a Highways Engagement Officer. We are excited to offer this permanent opportunity covering the three locality areas of Westmorland and Furness Council, the post being based in Kendal.

The role will provide specialist support within the Highways service to ensure the effective management, handling and response to customer requests from service users. As part of the role you will work within a team of up to 10 people working alongside colleagues in the wider highways service, internal/external stakeholders and also the Council’s service centre, who act as the first point of contact for the highways service.

As part of the day to day use of systems you will have the opportunity to assist in the continuous development and maintenance of these systems and processes. Analysing relevant data, including trends/recommendations relating to customer needs, ensuring customer satisfaction is a priority.

Who we are looking for…

The ideal candidate will be proactive, a good communicator and have excellent customer service skills. A flexible approach to working as a team or individual is required and the ability to manage individual or team workloads in an ever changing environment.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes.