Property Claims Handler

Claims Recruitment Services Ltd.; Colchester, York and North Yorkshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

Claims Recruitment Services Ltd. is seeking a Property Claims Handler to manage calls from policyholders, brokers, and other parties on both new and existing claims. The role emphasizes proactive portfolio management, adherence to SLAs, and effective escalation when required.

The ideal candidate has property claims-handling experience, strong communication skills, and a collaborative mindset. The position offers on-site work in Colchester/York, with opportunities to advance toward professional

Qualifications

• Previous property claims-handling experience.
• Collaborative and supportive, stepping up when volumes are high without compromising service.
• A self-motivated, adaptable approach with a positive response to change.
• Outstanding communication skills; face-to-face, written and telephone.
• Excellent interpersonal skills and the ability to quickly establish credibility and long lasting relationships within the team, the wider business and with external partners.
• Highly results driven, with the energy and determination to succeed in an environment where the pace and quality of response is critical to success.
• Working toward CII qualifications, or willingness to start.
• Good knowledge of Excel, Word and Copilot is advantageous.

Responsibilities

• Handling telephone calls from policyholders, brokers, third parties, loss adjusters and other experts on new and existing claims.
• Identifying key triggers requiring escalation or additional review.
• Negotiating and settling claims fairly and proactively.
• Following a defined process and ensuring information is recorded in a clear and consistent manner.
• Meeting and exceeding pre-defined SLAs/targets.
• Demonstrating excellent file handling and claims management through proactive portfolio management.
• Working unsupervised and showing initiative in claims handling approach.
• Promoting and delivering a continuous improvement culture within the UK Property Claims team.

Skills

Communication skills

Team collaboration

Self-motivated

Adaptable

Results driven

Education

CII qualifications

Tools

Excel

Word

Copilot

Job description

Colchester / York, United Kingdom | Posted on 16/10/2026

We are recruitingfor a Property Claims Handler on behalf a leading specialist brand in the UKinsurance market.

Key Responsibilities

• Handling telephone calls from policyholders, brokers, thirdparties, loss adjusters and other experts on new and existing claims.
• Identifying key triggers requiring escalation or additional review.
• Negotiating and settling claims fairly and proactively.
• Following a defined process and ensuring information is recorded ina clear and consistent manner.
• Meeting and exceeding pre-defined SLAs/targets
• Demonstrating excellent file handling and claims management throughpro-active portfolio management.
• Working unsupervised and showing initiative in claims handlingapproach.
• Promoting and delivering a continuous improvement culture withinthe UK Property Claims team.

Key Requirements

• Previous property claims claims-handling experience.
• Collaborative and supportive, stepping up when volumes are highwithout compromising service.
• A self-motivated, adaptable approach with a positive response tochange.
• Outstanding communication skills; face-to-face, written andtelephone.
• Excellent interpersonal skills and the ability to quickly establishcredibility and long lasting relationships within the team, the widerbusiness and with external partners.
• Highly results driven, with the energy and determination to succeedin an environment where the pace and quality of response is critical tosuccess.
• Working toward CII qualifications, or willingness to start.
• Good knowledge of Excel, Word and Copilot is advantageous.
  

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