High-Impact Personal Banking Team Leader

Standard Bank Group

Douglas

On-site

GBP 42,000 - 56,000

Full time

7 days ago

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Job summary

Standard Bank Offshore is seeking an experienced Team Leader for its Personal Banking unit in the Isle of Man. You will lead a high-performing team dedicated to delivering exceptional client outcomes while developing people and solving complex client challenges.

This role blends leadership with operational excellence in a respected international banking business, focusing on developing your team, enhancing client experiences and contributing to future success.

Qualifications

5+ years' experience in banking, financial services, or similar environment.
Proven experience leading, coaching or mentoring others.
GCSE Maths and English at Grade C/4 or above.
Strong client service and relationship management skills.
Excellent communication and problem-solving abilities.
Ability to manage competing priorities in a fast-paced environment.

Responsibilities

Lead, coach and support a team of Personal Bankers to deliver an outstanding client experience.
Act as the first point of escalation for complex client queries, complaints and service incidents.
Support the Personal Banking Manager in day-to-day leadership and operational management, deputising when required.
Build stronger client relationships through proactive service reviews and customer engagement.
Monitor performance data and MI to drive service improvements, workforce planning and efficiency.
Manage tasks, teamwork and ensure high standards of customer experience.