High-Energy Café Customer Ambassador – Fast, Five-Star Service

MARKS&SPENCER; Exeter; On-site; GBP 14,000 - 17,000; Part time

Job summary

Marks & Spencer is hiring for a Café team member in-store. This hands-on, high-pressure role requires staying calm under pressure while delivering warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations and ensuring smooth cafe operations, even at peak times. You’ll use digital tools to take and fulfil orders quickly, maintain impeccable food safety, and work with colleagues to meet customer needs in a fast-paced environment.

Qualifications

• Be digitally confident and comfortable using digital tools.
• Able to deliver warm, five-star service in a fast-paced environment.
• Flexible and adaptable to changing store needs.

Responsibilities

• Use POS tools to take and fulfil orders quickly, keeping customers moving.
• Maintain high food safety standards while managing orders and queues.
• Deliver five-star service even during the busiest periods under pressure.
• Work closely with colleagues to support a high-performance team.
• Be a brand ambassador for Marks & Spencer with a focus on quality and service.

Skills

Digital tools

Customer service

Fast pace

Tools

POS system

Job description

Marks & Spencer is hiring for a Café team member in-store. This hands-on, high-pressure role requires staying calm under pressure while delivering warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations and ensuring smooth cafe operations, even at peak times. You’ll use digital tools to take and fulfil orders quickly, maintain impeccable food safety, and work with colleagues to meet customer needs in a fast-paced environment.