High-Energy Café Assistant: Fast, Five-Star Service

Marks and Spencer; North East; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer is recruiting for a Cafe Customer Assistant in our store café. This hands-on, high-pressure role requires calmness under pressure while delivering warm, five-star service and great food and drink recommendations.

You’ll be a brand ambassador, using digital tools to take and fulfil orders quickly, maintain food safety standards, and support colleagues to meet customer needs—especially during busy periods.

Qualifications

• Digital tools for taking and fulfilling orders.
• Customer service excellence and brand representation.
• Ability to work as part of a fast-paced café team.
• Attention to food safety standards and cleanliness.

Responsibilities

• Take and fulfil orders quickly using our digital tools.
• Provide warm, five‑star service and recommendations.
• Keep the café operating smoothly during peak times.
• Respect food safety protocols and manage queues effectively.

Skills

Digital literacy

Customer service

Teamwork

Flexibility

Food safety awareness

Job description

Marks & Spencer is recruiting for a Cafe Customer Assistant in our store café. This hands-on, high-pressure role requires calmness under pressure while delivering warm, five-star service and great food and drink recommendations.

You’ll be a brand ambassador, using digital tools to take and fulfil orders quickly, maintain food safety standards, and support colleagues to meet customer needs—especially during busy periods.